ios15 - Text Replacement keeps disappearing

I updated my iPhone 12 Pro Max to IOS15 and from the outset, the text replacement facility no longer works. If I add in shortcuts, they last only a minute or so before being erased from memory.


I waited for IOS15.0.1, hoping this would cure the issue. No such thing.


I've just updated to IOS15.0.2. Still no cure.


When is Apple going to address this bug? Am so regretting upgrading to IOS15 and will certainly not rush into IOS16 when it comes.

Posted on Oct 12, 2021 11:32 AM

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Posted on Jan 18, 2022 5:40 AM

To all still having this issue. I spoke with tech support 3x. I installed 15.2.1 and that didn’t fix it. We reset predictive text and that didn’t fix it. Lastly we signed out of Apple ID and signed back in; and that did it. Text replacement shortcuts has been working for several days now. Good luck!

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Jan 18, 2022 5:40 AM in response to HKSS2022

To all still having this issue. I spoke with tech support 3x. I installed 15.2.1 and that didn’t fix it. We reset predictive text and that didn’t fix it. Lastly we signed out of Apple ID and signed back in; and that did it. Text replacement shortcuts has been working for several days now. Good luck!

Oct 13, 2021 10:56 AM in response to Nasmedia

Hey there, Nasmedia!


Thanks for reaching out to the Apple Support Communities! We understand your text replacements disappear from your device every few minutes. When you notice the text replacements are missing, were there any changes made on your device? Are you using a specific app when you notice the text replacements are missing? Do you create backups of your device on a regular basis?


We have a resource that should be helpful with text replacements: Save keystrokes with text replacements on iPhone


Keep us posted!

Oct 13, 2021 12:53 PM in response to AppleJen77

Hi there AppleJen77


The only changes made on my iPhone is upgrading to IOS15. When I upgraded and the iPhone restarted, all my keyboard shortcuts were gone. I added these back in again.


I wasn't using any specific app. All I do is check back in the Text Replacement section in settings and they've disappeared. I don't even get to write a SMS. The shortcuts do not stay for more than a couple of minutes before they disappear.


I'm afraid the resource you shared does not solve this.



Nov 19, 2021 9:47 PM in response to Nasmedia

I have the same issue with my work iPhone. I updated to IOS 15 and they were gone which seems to happen with every major update. But when I add shortcuts back they vanish pretty much before I get to use them. It is extremely frustrating especially because we have to fill a log of our duties which I used to do with 2 letters and now I need to type out 2 long sentences every time. Apple please fix this as a priority.


Constantly the only text replacement left is onw which is default and has no use for me.

Most annoyingly stop removing them with every update it takes me hours to re-enter the phrases and due to my employer's control, I cannot back them up.

Dec 27, 2021 5:55 AM in response to ericfrommorehead

Same issues as above. Upgraded my iPhone 6 to iPhone 13 and newest iOS. All my shortcuts disappeared except the default “On my way!” I have typed and saved new ones several times and once the page is closed and reopened they are gone again. Recent iOS updates have not corrected the bug. Please fix and announce the fix for all of us waiting patiently.

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ios15 - Text Replacement keeps disappearing

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