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JRPerl Author

Level 1

4 points

iMac return

I am returning a 27” iMac. There was no “double sided foam insert” included with the packing material. Is that correct?

iMac 27″, macOS 10.13

Posted on Oct 17, 2021 10:08 AM

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D.I. Johnson

Level 7

22,415 points

Posted on Oct 17, 2021 10:24 AM

Yes, I believe it is correct that there is no foam insert in the return packaging.

Please see:

How to prepare your iMac for Apple Trade In - Apple Support

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3 replies

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D.I. Johnson

Level 7

22,415 points

Oct 17, 2021 10:24 AM in response to JRPerl

Yes, I believe it is correct that there is no foam insert in the return packaging.

Please see:

How to prepare your iMac for Apple Trade In - Apple Support

MDY1NY

Level 1

8 points

Oct 30, 2021 9:16 AM in response to D.I. Johnson

The link you provided shows how to pack the iMac in a return kit that has a foam insert. If Apple is now using return packaging without the foam insert then they should provide a description of how to use it.

MDY1NY

Level 1

8 points

Nov 4, 2021 7:47 AM in response to MDY1NY

My second trade in kit included the foam packaging.

iMac return