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Level 1

5 points

Recovery contact error

It won’t let me add a recovery contact because it is mistakenly stating they (any of my 4) don’t have an apple device, when all do and are in my family share plan. How do I correct this?

Posted on Oct 23, 2021 12:48 PM

Best reply

Ben_Z1

Community Specialist

Posted on Oct 24, 2021 11:33 AM

Hi there Sheliafromva,

We understand that you are having issues adding an account recovery contact. We’d be glad to assist.

It looks like you are following the steps outlined here:

Set up an account recovery contact

If so and this continues, then we would recommend reaching out to Apple Support to get the best assistance going forward.

Get Support

Cheers!

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3 replies

Best reply

Ben_Z1

Community Specialist

Oct 24, 2021 11:33 AM in response to Sheliafromva

Hi there Sheliafromva,

We understand that you are having issues adding an account recovery contact. We’d be glad to assist.

It looks like you are following the steps outlined here:

Set up an account recovery contact

If so and this continues, then we would recommend reaching out to Apple Support to get the best assistance going forward.

Get Support

Cheers!

suv2006

Level 1

13 points

Dec 2, 2021 5:15 AM in response to Sheliafromva

I am also not able to add recovery contact even for contact from family sharing. We both are running latest iOS version 15.1, having 2-Factor enabled and age above 18 years. Getting error "You can only add people who are using an Apple device".

Any solution ?

Sheliafromva Author

Level 1

5 points

Oct 25, 2021 6:40 AM in response to Ben_Z1

It would not let me because ALL users must have the lastest updates. Once everyone was updated, it allowed me to add a recovery contact.

Recovery contact error