MacBook pro 2019 after monterey update the computer won’t turn on at all.
tried the usual suspects (pram, pressing command-option-r etc.) but nothing. Computer is also perfectly powered but nothing, no chime, no harddrive sound just a dead computer after the monterey update.
seems like a computer without power but it is fully powered
MacBook Pro 15″, macOS 10.13
Solution:
https://support.apple.com/en-ca/guide/apple-configurator-2/apdebea5be51/mac
Problem: you need a second computer with the same or an higher operating system version.
As I didn’t have a second machine with Monterey already running, I went to the Apple Store and they revived the T2 chip. Problem solved and I hope this will also help others who faced bricked computers after the Monterey install.
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Published Date: May 04, 2021
Thank you for sharing. I would like to update you that my laptop resuscitated in Apple Store with the DFU solution. I am not sure about the problem but many people went to this Apple Store today for the same problem.
I also updated my MacBook Pro to Monterey and it is just black when trying to boot up. I know that it’s on for 2 reasons. 1. It can get extremely hot and 2 the mousepad clicks. I took it to Apple Genius Bar and they state it is due to my logic board. I’ve never had any issues until I updated and they say that I will owe $500 to fix it. They say that there’s no way the update caused a hardware issue but I had no problems before I updated. They said there’s nothing that they can do except that I pay the $500.
They haven’t acknowledged anything yet ( https://support.apple.com/service-programs ).
So for the best option is to call Apple support, be polite, present facts, and they might green light a replacement motherboard to you.
But I do agree they need to acknowledge this and create a replacement program for those without the t2 chip
Don't pay. Insist with Apple Support on the phone. Do not pay. Show them it's a widespread issue. Get all the links, there are news media covering this already. Do not pay. Be respectful to the support representative and you shall get a fix at no cost. It's not your fault.
Insist, but with respect. Ask to be escalated to a senior support adviser, talk to them about the hundreds of cases on Apple forums and also on the news.
Yes, even tech news websites already reported on this.
If you just tried to go to an Apple Store, they won’t be able to help and authorize the service. You need to call and try to speak to a Senior Support Adviser
Wanted to give everyone an inspiring update. As some may remember, my 2019 MacBook Pro died mid Monterey update. Apple store wanted $572 to fix, and I balked. I got a call from Apple Support yesterday, telling me they looked more closely at the issue and would be willing to exchange my busted laptop for a comparable model.
The key here seemed to be the fact that I bought my device from Apple in early 2020. I was able to exchange my device for a new one, restoring my faith in Apple. There is no exchange program I'm aware of. I seemed to be lucky enough to have someone followup on my case, even after I refused the charge to fix.
So I strongly urge everyone suffering the same problem with fairly newish MacBooks to continue reaching out and working with Apple support. Use this as an example even.
Just so everybody knows, Apple did an “exception” and agreed to fix my 2016 Mac. The service is ready and I’m picking it up tomorrow.
But I had to phone them some times to get it. All times I brought up the Apple forums and the tech websites reporting on the issue.
But always polite.
A bricked pc because of an OS update is something it shouldn’t happen. Apple maybe should consider stop pushing firmware updates together with OS updates. I’m not an engineer, but this seems to have been the reason.
This T2 chip bridge OS restore did the trick. My laptop is working again. I very happy. Thanks for posting this
The same happened to my mbp 16 2019 when I installed a public beta.
an authorized support was able to restore booting (without data loss!) AFTER I had filed 4 iCloud/unlock activation requests with apple care.
See the posting on MacRumors that Apple has acknowledged the problem with Monterey on MacBook Pros and that the problem is resolved in their newest software version. It doesn't say, however, if they will give refunds to those of us who had to pay to have our MacBooks rebuilt.
I don't think it'll help. The revive and restore will only work on the following Intel-based Mac computers with an Apple T2 Security Chip:
More info here: https://support.apple.com/en-in/guide/apple-configurator-2/apdebea5be51/mac
I have a macbook pro 2019 (16 inch), after installing the update to monterey it has not started again, in an Apple service they have told me that the mother has stopped working ... After an update can this happen?
I have a 15” MacBook Pro 2016, also not turning on right after the reset, after updating to Monterey.
Called Apple, they tried the right SHIFT+ left control + left option and power, but it didn’t worked.
They advise to take to a service center. I asked who would cover any possible fees, they said it was me. Problem coming up if this happens.
My year-and-a-half 16" MacBook Pro also bricked a few days after the Monterey install. Tried the various things that Apple support on the phone suggested, but no sign of power when I hit the power button - nada. No flicker, nothing ever on the screen, no sound, nothing. Brought it into the Genius Bar. They said the problem was that the inside of the machine was filthy (sand and liquid, which doesn't make much sense). So, they are now doing an expensive rebuild, totally destroying the hard drive, and I'll get a rebuilt machine with a 90-day warrantee. Unfortunately, I didn't have AppleCare this time.
interesting to see this is a common problem - they didn't alert me to this.
MacBook won‘t turn on after Monterey install
