MacBook won‘t turn on after Monterey install

In my case, something actually burnt inside the Mac. I heard a cracking noise and it started smelling like burnt wire. Also the left side USB c ports short circuit the charger so something seriously got damaged.

So Apple Store just called. They want 630€ to change the logicboard!

Cant believe the arrogance they showed. Tells me it is almost 5 years old and there is nothing he can do. Told him it will be my last Apple product.

Thank you for nothing Apple!

Same here. 2016 15" MBP, no T2 chip. laptop doesn't turn on at all. Already took to an Apple Certified Service center. They said only thing to do is to replace the motherboard.

I contacted Apple and they said they will give me a call with one of their engineers.

Unfortunatelly where I live there's no Apple Store, so can't just bring it in directly to Apple.

What system were you running before trying to upgrade to Monterey?

There was a post earlier that the MacBook or MBP fired its motherboard when trying to upgrade from Mojave to Monterey. The OP said that the Genius Bar personnel confirmed that scenario.

That was the only occurrence of that I've read about.

So as I stated in an earlier post. My iMac doesn’t have the T2 chip but still got bricked. At the genius bar’s suggestion, I ordered a power supply. It was delivered today, and I installed it. Much as I suspected this was not the issue. So I’m looking for a logic board. As always will keep ya’ll appraised. As for apple fixing this I’m sure they will, but I don’t see them repairing a million PCs that are 3 or 4 years old. Just my opinion.

Senior Advisor advised to make an appt at Apple Store Genius Bar (means a day off work and a day's journey - time/cost !) Apparently the Apple Support system does not allow an advisor to authorise a return/repair procedure without the customer paying upfront once the device is out of warranty - mine's late 2018. This is regardless of the fact that this whole issue is totally caused by Apple's Monterey upgrade. Maybe they need Microsoft to come in and re-wite their support programme. We'll see what happens tomorrow - but I'm not holding my breath. Will report back

So, what they told you on the phone is false. Senior Advisor can authorize a repair/replacement without you needing to pay upfront.

The only thing is that they will need you to take to Apple or to an Authorized Service Center to check. They can't just authorize without having a look at the computer.

They authorized mine. Is right now at the service center. Should get it in about a week or so.

I paid out of pocket, because my 2019 MacBookPro bricked and the Apple Store sent it out to repair 10/30/21 a day before the first MacRumors posting (11/1) that this was a problem with the Monterey update that I had installed a few days earlier. I phoned Apple today, talked to a Senior Adviser, who sent me to the local Apple Store who indicated that it was a physical problem with the machine (that went over the edge because I had updated to Monterey) so they could not give me a refund. So, long series of phone calls this morning, but no refund. I'll dispute the Visa charge when it comes through next month, but that seems to be all that's left that I can do.

Right? My thoughts exactly. I was wanting to sell my MacBook Pro 2016 to buy the new 14".

At least they changed my mobo at no cost after lot of arguing. But still leaves a bad taste in the mouth that this can happen again with the new one, and who knows if they will fix it the next time. And it makes me feel that paying extra for Apple Care+ is kinda useless, as I had it, and just some months after it expired, the Monterey thing happened.

I paid (before it was known that this was a common problem). When they put in a new motherboard, they brought me back to Catalina rather than Monterey. So, when I complained on the phone to Apple with a Senior Adviser, he didn't believe that I had upgraded to Monterey before the problem occurred because I now had an old operating system on my machine. I'm going to dispute the charge when Visa bills me.

My MacBook is officially dead!

My colleague who repairs MacBooks for a living took a look. Some part of the logicboard is burned. That specific logicboard seems to be especially rare. Can’t find anything under 500€.

So sad! That is planned obsolescence as it’s finest. They brought out their own chips and burned the old ones with one freaking update!

Apple will never offer a replacement program for this. They will just sweep it under the carpet like it never happened!

Same here, i have a MBP 15'' touchbar 2017, tried to update to Monterey, then the Mac wouldn't turn on anymore.

Apple wants me to pay 800€ to replace motherboard whilst that is clearly their issue.

Hopefully, Apple won't play dead on this because this is really disappointing and upsetting (I am a professional video producer, I have used mac since 2004, I hava had over 20 machines, that's not ok for me to have that kind of answers from them...) !

[Edited by Moderator]

Apple engineers are not here in the forums. We're all end users like yourself. Tell Apple about the problem via Feedback - macOS - Apple.  

Data is gone with reviving the T2 chip.

they took it in and had to mail it to the repair facility. I bought this 2020 MacBook Pro in April 2021, so it’s still under the limited warranty, so Apple will pay for repair and shipment