MacBook won‘t turn on after Monterey install

I took the 2018 MBP to the apple store. The Genius Bar said tht they were not surprised as motherboard damage can happen after an update. They said my MBP is dead but they can check if the damage was due to a safety issue or not, given the burning smell. If it is they will fix for free. If not, he said the fixing cost doesn’t justify it. Perhaps buy a new one.

I also updated my MacBook Pro to Monterey and it is just black when trying to boot up. I know that it’s on for 2 reasons. 1. It can get extremely hot and 2 the mousepad clicks. I took it to Apple Genius Bar and they state it is due to my logic board. I’ve never had any issues until I updated and they say that I will owe $500 to fix it. They say that there’s no way the update caused a hardware issue but I had no problems before I updated. They said there’s nothing that they can do except that I pay the $500.

The same happened to my mbp 16 2019 when I installed a public beta.

an authorized support was able to restore booting (without data loss!) AFTER I had filed 4 iCloud/unlock activation requests with apple care.

My year-and-a-half 16" MacBook Pro also bricked a few days after the Monterey install. Tried the various things that Apple support on the phone suggested, but no sign of power when I hit the power button - nada. No flicker, nothing ever on the screen, no sound, nothing. Brought it into the Genius Bar. They said the problem was that the inside of the machine was filthy (sand and liquid, which doesn't make much sense). So, they are now doing an expensive rebuild, totally destroying the hard drive, and I'll get a rebuilt machine with a 90-day warrantee. Unfortunately, I didn't have AppleCare this time.

interesting to see this is a common problem - they didn't alert me to this.

Had this same problem. Waited for almost 45 minutes, and when l was on the telephone with Apple Support, my mac just powered on by itself like it went into some type of deep sleep. Now every time it turns off, a weird almost beige color comes onto the screen and then it turns off.

Bought my MacBook Pro 13 inch this year in February and after upgrading to the new version of Big Sur the Tab bar disappeared and I couldn’t do anything other than poke around blindly to increase the volume and such… I have called Apple numerous times and spent many hours on the phone with them trying to troubleshoot… It continues to turn off every 3 to 5 minutes., At the insistent of the tech he suggested I download Monterey which I did and it only increase the problems!!! Took it into Apple and told them that many people have been having this problem and they looked at me cross side like I was the first person that had any issues like this… Smoke and mirrors smoke and mirrors… Very frustrating… am awaiting a five day repair to come back to see if it fixes the issue!!! Told him I wanted a new computer and they said that wasn’t possible…$2000+ down the drain 🤬…no wonder they’re trillionaire‘s!!! Criminal and wrong!!!

Disgusting. I'm going to Apple later today. Bracing for some nonsense how I'm expected to buy a new motherboard. Talk about juicing the quarterly earnings by forcing customers to pay hundreds on hardware issues of the company's own making.

Can't believe this company managed to release an update that's screwing up laptops just two years old. And that they're then willing to ignore what they did to milk a little more money from us. Considering this happened with Big Sur, I expect each update to create the same problems going forward (gotta top the quarterly numbers, of course).

The charge is $560 in CA to replace the motherboard. I got a call now and was told tht some chips are damaged but is normal wear and tear which is weird given that the MBP is only three years old. I chose to fix the MacBook and file a complaint with BBB after. I hope I made the right decision.

Apple support has also indicated that it may be around $500 to fix by replacing the motherboard. 2019 MacBook Pro here. Never had an issue before.

Has Apple policy always been to have customers pay for damage caused by an OS update? I saw this happened with Big Sur too.

Don't pay for logic board repair. After update my MBP bricked. Took it to store and they tried to make me pay little less than $600 for it. I declined and went back to the store few days later and asked them to revive with Apple Config 2. and it was back to normal. Ask them to do the same.

In my case, something actually burnt inside the Mac. I heard a cracking noise and it started smelling like burnt wire. Also the left side USB c ports short circuit the charger so something seriously got damaged.

Apple says I need to pay $572 to fix the issue. Nothing else worked. That’s almost a third of the price I paid for my 2019 MacBook Pro a year and a half ago. It worked perfectly fine until it restarted during the Monterey update.

I’m never ever buying a MacBook again. What kind of horrible company charges customers to fix a problem their own software created?

And no I’m not fixing. I’d rather smash the piece of junk than give Apple another dime.

Same thing happened to me. I heard a crack and could smell something burned!

brought it to the apple store today and they will obviously tell me the logic board needs to be replaced. I am not willing to pay a single dime for it!

It is apples fault so they should cover it. Regardless of warranty.

I'm right with you. I paid $1,800 for this laptop already. I didn't bother with Apple Care--I take care of my equipment and expect it to degrade like any other tech over time. Never had an issue with it or the MacBook Air I've had for five years before it (that thing runs great but I've also kept it on an older OS--and have zero plans of ever updating it again).

An update shouldn't kill a computer. Apple ought to be compiling the number of customers coming in with these issues and address it an equitable manner that doesn't alienate. Instead, reps are trained to say "this update goes to millions of computers and there's no problems with it." Well, surprise, there's problems. There were problems like this with Big Sur too.

I think to Apple, if it's a small enough percentage of overall users, they'd rather just ignore the issue, collect money where they can from customers who do opt to repair out of warranty and ultimately hope they just buy a new MacBook anyway. They have a corporate responsibility to create products that work and can function with the software THEY CREATE. Instead, it's about profits. That's all this is.

This aint Steve Jobs's Apple anymore. Rather than handing Apple another $572, I spent more than double that on a Lenovo. And that will end my relationship with Apple as far as computers go. It's not about the money. If they asked for $100, I'd have done the same. It's absolutely despicable to put the burden of repairs on the back of the customer when their own software is at fault.

yes! integrated intel chip

 Model Name: MacBook Pro

  Model Identifier: MacBookPro16,1

  Processor Name: 8-Core Intel Core i9

  Processor Speed: 2.3 GHz

  Number of Processors: 1

  Total Number of Cores: 8

  L2 Cache (per Core): 256 KB

  L3 Cache: 16 MB

  Hyper-Threading Technology: Enabled

  Memory: 16 GB