MacBook won‘t turn on after Monterey install

MacBook pro 2019 after monterey update the computer won’t turn on at all.


tried the usual suspects (pram, pressing command-option-r etc.) but nothing. Computer is also perfectly powered but nothing, no chime, no harddrive sound just a dead computer after the monterey update.


seems like a computer without power but it is fully powered



MacBook Pro 15″, macOS 10.13

Posted on Oct 26, 2021 1:48 AM

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Question marked as Top-ranking reply

Posted on Oct 28, 2021 1:06 PM

Solution:

https://support.apple.com/en-ca/guide/apple-configurator-2/apdebea5be51/mac


Problem: you need a second computer with the same or an higher operating system version.


As I didn’t have a second machine with Monterey already running, I went to the Apple Store and they revived the T2 chip. Problem solved and I hope this will also help others who faced bricked computers after the Monterey install.

144 replies

Nov 4, 2021 9:33 AM in response to Cookiemnster35

It's more inept than anything else. There's a few problems here. Clearly there are hardware issues with a variety of MacBooks--quality control seems to be one problem. The OS update is clearly pushing some MacBooks to the limit too--where's the testing here? My biggest problem is the customer service, which has zero intention of getting to the root of the issue. The default answer for most people is pay up to continue using their products.


Why would I pay $500 for something that could break again on the next update? I'm a huge fan of Apple. Their computers are simply the best looking too. But all I got now is a year and a half old paperweight. Maybe I should have paid for Apple Care, but I wouldn't even want to pay the fee to repair this problem--this is entirely a problem of Apple's making.





Nov 7, 2021 5:13 AM in response to budogirl

Same thing has happened to me in yet another part of the planet - and to my amazement, 2 conversations with Apple Support on Saturday 6th November, think they're in the Ireland, claimed that I was absolutely the only person that had reported this problem to them, they hadn't heard from one other person who'd had any problems with the Monterey update! Can this possibly be the truth?

Nov 7, 2021 8:15 AM in response to Geff Kunert

No, I didn't think I would have been. No, I don't recall being given the person's name, I received a callback after having been onto the online chat. Even though I was on a landline the connection was very poor and it was very difficult to hear. It was a male and it was just before noon yesterday, Saturday, 6th November - but I'm sure there would have been lots of people fielding calls at that time.


Nov 8, 2021 11:47 PM in response to Tushkee

I have but will send another feedback.

I've also been in touch with the retailer from whom I purchased the device and they've advised: "This seems to be a very recent issue and after speaking to our apple rep in the branch he has advised in the first instance, calling apple support again as they now have more information on this than they may have had yesterday." This is why I tried Apple Support again - but no, they still don't appear to have any information at all on this - they even said they'd checked their "resources" whilst we were in touch and there was nothing - unbelievable, but what can you do? I'll just have to keep plugging away and hope I get somewhere in the end.

Nov 10, 2021 5:59 AM in response to Geff Kunert

This definitely hurts. I spoke with two different senior advisors and both declined to authorise a repair/replacement without paying. I was asked to leave a feedback at apple.com/feedback and if there is a service program, they'll call me back. It's so frustrating. I went to two different Authorized Service centers for them to get a second opinion.



Nov 12, 2021 9:50 AM in response to Geff Kunert

Even i brought up this forum twice and i've informed them that 3 ppl got their macs repaired without charge. But they are replying the same to me that unless apple starts a service program we cannot authorise a repair free of charge.


I've raised a complaint in the consumer court as a last resort. If that doesn't work out, i'll have to repair it out of pocket and stop buying macbooks in future. It's really sad that a software update can brick our laptops and the senior advisors cannot authorize a repair knowing and accepting the fact that the laptop is bricked because of faulty os update.

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MacBook won‘t turn on after Monterey install

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