Apple Mail Signature images loading as Question Marks after updates on desktop and iOS

Looking into an email Signature issue with apple mail thats has always worked.

I Have seen a few other posts looking into 3rd party programs conflicting which I will look into and This seems to have started after Monteray update.

this is an html signature, Images are all hosted online and have not been moved.

The signature works properly through a browser and outside apple mail just not through apple mail after Monterey or iOS after it's update to ios15.

MacBook Pro 15″, macOS 10.15

Posted on Oct 27, 2021 3:15 PM

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Posted on Jan 25, 2022 12:54 PM

Ok All, so what I ended up doing that now works using the same html for a signature in apple mail, gmail and outlook clients is simply use dropbox to host the images.

Base 64 code was unfortunately too long for gmail to use as a signature.

hosted images on hostmonster, iPage, or 1and1 didn't work but dropbox did.

created the share link and replaced the "dl=0" at the end for "raw=1".





55 replies

Jan 10, 2022 2:53 PM in response to Janneman84

Thank you for this. This seems to have solved the issue for me. since there is still no patch from Apple I'm going to go ahead and mark this as the solution for anyone else tying to land on it.

I did use both the image url and base 64 url as in this example and that seems to get the signature to work in apple mail, gmail an outlook as well.

Appreciate everyone's contributions.

Jan 21, 2022 3:31 PM in response to thecrapple

I have found another little Gem in this. The Base 64code for an image is very long. if you are like me and used 3 images ( company logo, 2 social icons) the resulting code was "too long" to paste into gmails signature setting. Some of my coworkers don't use the apple mail client at all. However the issue of the images not showing in apple mail is the problem for everyone so this code needs to go everywhere including in gmail.

Just an issue to know about if you are on a Gmail client, and i assume outlook as well if gmail takes issue with it.

Annoying since the problem is still really only an apple mail issue that they simply have not patched.

Feb 19, 2022 11:59 AM in response to Rob Snow

The dropbox route has worked for me and the rest of my team so far. I'm not sure where it might be failing on your end.


If you are only using the signature in apple mail then I would suggest trying Janneman84's base64 method posted here. This works very well to install the signature for OS and IOS Mail.


I may actually go back to the dual image version ( base 64 and url on top) for my OS Mail as the images do load pretty instantaneously. I have noticed a very very small delay in image loading with the dropbox version, its really not much but Personal preference there since there's a split second I think it's broken again. I have not had it break again yet however.

Mar 26, 2022 9:13 AM in response to GFIVE

Did you ever find a solution to this? I'm running into the same thing. The html signature looks fantastic everywhere EXCEPT the image appears as a white box in Apple Mail on iphones. I've been digging for a solution for hours. One guy on reddit said his company resolved the issue with: "We had to change our image hosting, I believe for some reason the servers were on a blacklist, but on a list only Apple uses I guess. Not sure that would help with your signature issue."


I asked about what image hosting change they made -- was it something on their servers or did they find a service where they just uploaded the image and it worked from there? I haven't received a response.


It's super frustrating because simply inserting an image into the email signature (rather than the html code) makes the text portion of the signature look like total crap.


I'm beyond frustrated that Apple hasn't provided a clear solution. Like here's another way to "trap" us into paying more (and I happily would if it meant the logo would appear in Apple Mail AND everywhere else it currently appears without messing up the text formatting) -- have an Apple image host server we can use for things like this.

Oct 27, 2021 8:35 PM in response to Owl-53

Thank you P.Phillips, I am familiar with this process but if you are wanting more options with your signature, html will give you more control and layout options and is supported. Apple I don't think gives the directions to do it but any search will guide you to steps. Apple mail has the most confusing method to add an html signature for OS but it has always worked. in iOS it's more in line with other mail apps and you simply paste it into your signature section in settings.


I am realizing maybe it wasn't clear that this html signature has always been in apple mail on my desktops and on my iPhone and worked perfectly until the updates (iOS 15 and Os Monterey ), so I wanted to clarify that.

Oct 28, 2021 11:26 AM in response to leroydouglas

Thank you for all the links.


I would agree the method in the html signature link you sent is the most robust way I've found to add an html signature on OS. This is how I do it and I have tried simply redoing the signature and even a very basic one but the issue remains.


I do not have an "unable to load remote content" warning and attachments are working just fine.


cycling Mail privacy settings don't have any effect on it either and deleting and reconnecting the mail account yields the same results.


restarting mail holding shift has also not reset this issue.


This particular account is gmail and the signature is fine in gmail its a different system but same html so it isn't the links. Testing it on an my icloud account has the same problem so it seems specifically related to apple mails handling of html image links and Monterey related.


You will notice the only mail feature mentioned for Monterey is the privacy feature. This seems to make sense as something that could create this kind of conflict but so far even turning it fully off has yielded no change but a road to look further down I think.




Nov 2, 2021 1:25 PM in response to thecrapple

Yep. Same problem here. My organization utilizes the Gmail platform, but with company domain. My signatures were just copy and pasted from my "regular" Gmail account, and worked perfectly for years.


Now, since Monterey and iOS 15, my signatures aren't showing up. Only question marks in blue rectangles where my linked logos are placed.


The signature shows up fine if I access my email account while logged into a Gmail app; just not on Apple Mail. Hopefully, my clients are reading my emails on something OTHER than a Mac or iPhone, because frankly: My signature looks bogus, Mickey Mouse, and unprofessional right now.


:-/

Nov 2, 2021 1:49 PM in response to thecrapple

having the same issue on one system in our office since upgrading it to monterey. all other systems see my signature as it should regardless of my ? image view, so I know it's not a server issue. On my upgraded OS system, all mails in and out from AppleMail (regardless of system) all have the ? images instead of our company signature graphics. This is the kind of bs that ****** me off to no end.

Nov 5, 2021 7:24 AM in response to thecrapple

I have this issue but only on MacBook. Emails sent from my iPhone (iOS 15) seem to work fine. Have tried a number of the steps people list above, removing old, incompatible applications etc. Nothing works. I have no idea why Apple has always made it so difficult to use HTML signatures in the first place, now they're broken and seemingly not going to be repaired?


Has anyone got any further or found decent alternatives? They need to patch this issue quickly, maybe even make it easier to use them in the first place like it is on iOS.

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Apple Mail Signature images loading as Question Marks after updates on desktop and iOS

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