USB 3.0 Hub Broken on Mac OS Monterey 12.0.1

Since upgrading to Mac OS Monterey, solely the USB 3.0 port on my Hub has stopped working. Power is allowed to pass through to connected devices, however the transfer of data has stopped working.


Everything was working on Mac OS Big Sur, and it is only since updating to Monterey it has stopped working. I have found several reports on the developer forums for Mac OS stating this was an issue since around Beta 3 for some users, and there are reports on Reddit of other people having this issue.


Apple Support were useless and told me to bring my Mac in for repair (despite it only being 4 days old and the issue happening directly after an update) I took the Hub back to the place of purchase and they tested it on a Mac with Big Sur installed and it worked. When plugging it into another Mac that had been updated to Monterey the 3.0 Port stopped working.


It's an Advent Hub, not some dodgy knockoff one of Amazon. It worked absolutely fine prior to the Monterey upgrade.


Now when plugging in my iPhone via USB 3.0 or my Mouse, all that happens is the LED's on my mouse light up (but not the laser) or my iPhone charges, but won't connect to my Mac.


Oddly, both the HDMI and USB-C port on the hub continue to work as expected.

MacBook Pro 13″, macOS 11.6

Posted on Oct 28, 2021 2:53 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 1, 2021 11:02 AM

Same problem here. MacBook Pro 2017 Intel. VAVA hub perfectly working with Big Sur as well as the other 3 USB C ports with several peripherals (external SSD's etc.).

With Monterey installed Saturday:

no USB data exchange on hub

no USB C port working with two different peripherals.

I spent Sunday afternoon to happily downgrade back to Big Sur.

Everything is working perfectly again.


Ohhhh Apple .....

Similar questions

137 replies

Nov 1, 2021 5:50 AM in response to macuser1996ms

I have a M1 MacBook Air with an external Philips276C monitor with Power Delivery. Since update to Monterey, the screen works fine, but there is no power delivery. A senior apple advisor tolt me that the Philips needs a firmware update. Contacted Philips and they said that this isn't possible. Senior Advisor tolt me that this isn't a Apple problem....

Nov 1, 2021 6:54 AM in response to macuser1996ms

I have a similar problem with a DELL K16A dock that used to work fine with my M1 MacBook Air with Big Sur.

After I updated to Monterey, the external display can't find the signal.

The dock has a HDMI, DisplayPort and a MiniDP and none of them work.

The USB-ports and power distribution do work.

I also have an Apple USB&HDMI dock and it work, but there is only one USB-A port in it.

Nov 18, 2021 8:07 PM in response to Rollo-VT

I have had similar problems with my USB external hard drives since I upgraded. I literally have been an Apple consumer and even have my Mac 512K in my attic waiting for a future revival. There is absolutely no excuse for this to be happening, NONE. When you leave people with no alternatives even to use the most basic peripherals using USB in 2021 with no coherent fix in sight it is very disturbing and makes me question my own commitment to a brand I have been with for decades. Very disappointing.

Nov 18, 2021 8:29 PM in response to MKMPDX

Quick update: Not sure why, but i tested my MBP on a Anker USB-C Thunderbolt 3 dock, and it's able to not crash using two external monitors besides all the other USB items (Web Cam, ring light, external speakers).


When i use my Anker Apex USB-C Thunderbolt 4 dock (with 2 monitors and similar USB items) the MBP continues to lock up. I've been working on the Apex USB-C Thunderbolt 4 dock for the past few days with only one external monitor and it has not crashed. The issue is not brand specific, and for me seems to be related to the USB-C / Thunderbolt 4 hub conflicts with driving more than one external monitor.

Dec 19, 2021 4:45 PM in response to BlueberryLover

No - absolutely helpful, I would love to have an entire website discussing cables and hubs from an "approved" viewpoint. In this fiasco, "approved" is bandied about a lot, without a definition of what that means or what it entails.


I deliberately bought 20gb usb-c cables (6 foot, maybe too long), and then usbc/usb3.x adapters (also saying 10-20gb) , in anticipation of the new Macbook Pro 2021. They don't work with usb3.x....


I have 3 usb hubs, but a couple are older, and they don't work (this is all with 12.1...)


So, if I had a "this will work, get it!" document, I'd be all over it... I do have some experimental hubs/cables coming this week, so I can hope, but any knowledge (from Apple would be nice, other than "buy Apple products) would be helpful.

Dec 27, 2021 3:28 AM in response to BlueberryLover

The problem is that if say my cable is the wrong kind, why would I get the required speed in BigSur, same cable, same hub, its not working in Monterey. Funny thing is that after downgrading to BigSur everything works perfectly. It can't be hardware problem.


The problem here is not because I change my cable (or hardware) I use the same that I've been using. The only change I made was upgrade to Mac OS 12.01 then 12.1. If it was a hardware issue, the problem should exist in Mac OS 11.x too

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

USB 3.0 Hub Broken on Mac OS Monterey 12.0.1

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.