Monterey Time Machine not working

Immediately after upgrading from Big Sur to Monterey on my M1 MacBook Air, most of my Time Machine backups stopped working. I have one backup going to a network drive, the other four go to locally connected USB drives that are rotated between locations. Only a single one of the USB connected drives continued to work all the others show the same symptoms:


The backup starts and then appears to work fine (giving me number of bytes backed up and a time estimate of what's left), and it gets almost done, according to the progress bar, and then it just stops. No errors are displayed, it just stops. When I open the time machine control panel it just shows the last backup as the one immediately before the Monterey upgrade.


I took one of the offending drives and erased it using the disk utility, then removed and re-added it as a Time Machine volume. Time machine picked up the drive and began backing up to it and appeared to back up nearly the entire machine (~600GB worth). When it was almost done (just a few minutes left, according to the progress bar), it just stopped. Relaunching the backup on that drive will cause it to back up a gigabyte or so and then it just stops when almost done.


Any assistance would be appreciated as only one backup is happening. Thanks

MacBook Air (2020 or later)

Posted on Oct 28, 2021 12:52 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 5, 2022 9:02 PM

The Apple support person got back to me today. Engineering requested that I run the command:


tmutil addexclusion ~/Library/Containers/com.apple.findmy*


and try backing up again. After running that command, the next backup succeeded. If I removed the exclusion (tmutil removeexclusion), the next backup failed; if I re-added it, the next backup succeeded. No other changes were needed.


Presumably the engineers were basing the exclusion on these errors in my Time Machine log, which other folks have also seen:


2022-01-05 20:52:41.604577-0700 localhost backupd[540]: (TimeMachine) [com.apple.TimeMachine:FileProtection] Failed to acquire device lock assertion for /Volumes/com.apple.TimeMachine.localsnapshots/Backups.backupdb/[computername]/2022-01-05-205219/Macintosh HD - Data/Users/[username]/Library/Containers/com.apple.findmy.FindMyWidgetItems/Data/Documents error: Error Domain=NSPOSIXErrorDomain Code=22 "Invalid argument"


All of the errors like this in my log referenced items that fit the pattern “~/Library/Containers/com.apple.findmy*”. For those who want a workaround to get TM to mostly work, searching the Time Machine log entries for those “Failed to acquire device lock assertion” errors (or any other errors that appear to happen when backups fail), and tailoring your TM exclusions to what you find, might help. (Again, this echoes what other folks have said.) For those who aren't helped by this workaround, consider logging your case with Apple.


Meanwhile, at least there’s evidence that Apple engineering is working on it, even if they’re not currently very far ahead of us.

Similar questions

131 replies

Nov 9, 2021 6:36 AM in response to high_voltage

Same Problem.

Working fine until upgraded to Monterey.TM then after 3 days it decided the disk was full. Despite reformatting etc still never completed.

However, reformatting the drive then starting in Safe Mode and doing a backup appears to have kicked it into life and so far it is still working, though early days.

(External SSD drive via USB and encrypted backup)

Nov 23, 2021 10:22 AM in response to high_voltage

I am the original poster of this thread. After seeing this problem and posting it here, one of the replies suggested running the Macbook in Safe Mode and attempting the backups again. I booted the Macbook in Safe mode and allowed Time Machine to cycle through all my backups (I have six of them, five on external USB drives, and one on a NAS server). It took probably three days due to the size of the backups, but eventually each drive had a successful backup update on it. After this, I booted the computer normally and the backups are continuing to work as expected. I have not seen this problem again.

Nov 25, 2021 9:32 AM in response to dahosepipe

You write: "The reason your back failed was "2021-11-24 09:25:59.821010-0800 Backup failed (104: BACKUP_DELAYED_UNFINISHED_PROTECTED_FILES)"


That is not a reason why the backup failed; it is a notification of a failure. I see nothing in the logs that points a finger to the file you mentioned or any other file


I can say for certain that the reason my backups failed was not because of the directory you mentioned in an earlier post. I read it and tried excluding that. TM failed. I then excluded the entire Containers folder that contains it. Backup failed again.


Apple needs to provide a solution that has affected so many of its users, users who are not IT experts and who randomly and desperately seek out solutions that they assume work but without actually knowing why they do in some cases but do not work across the board. The problem is that a lot of misinformation or faulty diagnoses get propagated across this and other sites.


I tried safe booting and got the same failed outcomes. I tried removing encryption on the HDD and that failed too. I spent hours with two Apple diagnosticians, sent in logs, and was told there is a bug in the OS and they are hoping to redress it in a future update to Monterey.


I'm done experimenting. CarbonCopyCloner, in the meantime, is giving me workable backups, thank goodness.




Dec 30, 2021 10:03 AM in response to Bruce Mann

I worked through this issue with a Senior engineer and in the end (After trying most things discussed in this thread) we could only get a backup by excluding the whole of the ~user directory but it fails when including the directory. The outcome so far was: "After reviewing the submission and the logs provided, Engineering can confirm that Apple has received reports of this behavior and is investigating. "


So I guess there will be a fix in a later update. For now I'm using Carbon Copy Cloner as a backup solution.

Dec 30, 2021 3:08 PM in response to ovb1

Try excluding your ~Library folder from your Time Machine backups. The problem seems to be there (no one seems to have located definitively where in that folder yet). You can continue to use Time Machine to back up everything else including the whole of your user directory (minus that folder). CCC will back up your Library folder without issues, and you'll be covered.

Dec 31, 2021 2:43 PM in response to sermain

When Time Machine Backup stops does it display an information message to the effect "can't backup a .... " naming a specific file or folder? This was happening to me both with the automatically scheduled backups and the manual (Backup Now) options. The file or folder it referred to wasn't always the same, but all were in the Users/yourusername/Library/Containers/ folder. Some times it stopped on a Chrome sub-folder, sometimes on a Safari folder, sometimes on a Firefox folder and at the end repeatedly on a Siri folder/file. When I excluded the Siri file (“/Users/yourusername/Library/Containers/com.apple.siri.media-indexer/Data/mediatitlesfinalTable.tdb") backup worked regularly. After the Monterey upgrade to 12.1 the error/warning occured again, except when I clicked on "Ok" backup continued and completed. Subsuquent backups did not have this problem.


If you are getting a different message, copy it or take a screen shot and share it with the advisor you speak to next. Use the same case # so that it will be escilated to a higher level. The first level of support you speak with is usually just basic level support and directs calls/cases to a more technically skilled support level. If they are not aware of this problem ask to be transfered to a Senior Tech support person, or schedule a call back with a Senior Tech. That level will have the experience to understand the issue, access to reports of the issue and can message the OS Engineers with additional information (and get back additional information). If we don't participate in the solution to this problem, it will take longer to be resolved. The OS Engineers can only do so much testing, we are able to provide much more varied information from our different user environments.


I've participated in the problem solving of this problem, and a few others, that my wife thinks Apple should give me their latest top end MacBook Pro and top end iPad Pro. That's never going to happen, and I don't expect anything more than a thank you and the opportunity to help both Apple and those on this community discussion thread. I'm retired and I enjoy the opportunities to be back in the IT problem solving mode.


I'm just an end user, not an Apple employee nor an Apple consultant. I do have a half century of IT experience and this issue with the release of Monterey 12.0 and the partial fix with release 12.1 is something I've experienced numerous times.


I've been told the OS engineers are aware of the problem (since November) and are working on a resolution. Since my backups are working as designed and as I expect, I'm being patient for another update release.


I hope this helps/works for you. Happy New Year!



Dec 20, 2021 11:43 AM in response to rmartin7me

I went through all sorts of attempts to get a backup to work using Monterrey and M1 (14 in.); a long time ago I noticed that I could back up (once) by keeping the backup to a minimum. I never went back to that strategy until today. Here's what happened so far.


  1. I backed up excluding ~/Library and Applications and a large set of documents/pdfs that are backed up to a Box account anyway plus another very large set of music files. Worked. (astonishingly)
  2. I removed Applications from the exclusions. Worked. astonishingly again.
  3. I removed ~/Library from the exclusions and am waiting for the result. Will post back later in 2 hrs. (est.)


In any case, I would recommend this incremental approach rather than any other extreme measures. The culprit may be in the Library folder somewhere. Or it may be a matter of the quantity of files being backed up. Time will tell.


If the Library folder backs up I will try removing the music files and then the box-synced folders.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Monterey Time Machine not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.