Level 1

12 points

Can't install Mac OS Monterey and got stuck in an infinite loop on my MacBook Air (11-inch, Early 2015)

I have been trying to upgrade through system setting and download the "Install Mac OS Monterey" successfully. After click "continue" it took around 30 mins to finish and then let me restart. Then the issue came. After restarting, the progress bar moved slowly under the white apple logo with black background just as the starting stage when you restart your machine, and then when the bar reached around 10-15% it automatically restart again and then the bar automatically moved to the end and let me log into the system. And then after logging in, I found it was still the Big Sur 10.16.1, and the the "Install Mac OS Monterey" let me to start all over again. After trying several times, I believed I got stuck in this infinite loop. I wonder if anyone else here got the similar issue and if there is a solution for it. Thanks!

Posted on Oct 29, 2021 12:23 PM

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Neil Myers

Level 1

10 points

Posted on Nov 5, 2021 3:43 AM

I was able to finally load Monterey by first restarting in Safe Mode. I had spent hours downloading Monterey 4 times before getting it to work. Try that and see if it works for you. Never had this problem before.

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30 replies

Oct 30, 2021 1:34 PM in response to silentwings

I've downloaded Mac OS Monterey three times now - hours and hours- and each time it gives the message "No packages were eligible for install.

Contact the software manufacturer for assistance.

An error occurred while installing the selected updates"

This is my first experience with a version upgrade that would not work at all so I'll do without it and stay with Big Sur 11.6 until Apple wakes up and comes up with some solutions. No wonder their stock is dropping!

Owl-53

Level 10

103,393 points

Nov 6, 2021 2:09 PM in response to silentwings

Monterey system Requirements >> Empty Space Requirements >> If upgrading from macOS Sierra or later, your Mac needs 26GB of available storage to upgrade. If upgrading from an earlier release, your Mac needs up to 44GB of available storage.

silentwings Author

Level 1

12 points

Nov 4, 2021 6:23 PM in response to Eric_G1

Hi, thanks for the tips. I actually tried to download a fresh copy from different machines several times. And each time it will trigger the same issue and rolled back to the current latest version of Big sur.

Nov 5, 2021 4:22 AM in response to Neil Myers

I was stuff in the infinite loop, removed all the accessories and managed to get it to finish. Although seems slow and half the stuff isn’t installed including the sound card. Tried to shut down and restart and now stuck in the loop again!

silentwings Author

Level 1

12 points

Nov 6, 2021 1:56 PM in response to mgoksoy

Hi, thanks for the useful info. May I ask how many space you finally need to upgrade the OS to Monterey. Currently I left around 36GB in my 2015 macbook air (128GB model) as it seems to be enough for upgrade. But now it kept failing, which made me doubt much more space maybe needed for this, which never happened before during the os upgrade.

silentwings Author

Level 1

12 points

Nov 15, 2021 10:35 AM in response to Owl-53

Thanks for the info. As I mentioned, I am at latest big sur 11.6.1, and have 48.41GB left for the upgrade, but still no success. I never had such upgrade issues with any previous Mac OS before. This is the 1st time ever to experience such frustrating issue.

Nov 21, 2021 9:12 AM in response to Owl-53

Would expect if you have insufficient disk space that this is tested by the installer before he start installing the upgrade.

and not without any errors just look like it did the full upgrade but after you do the login you see that you are back on Big Sur

Nov 21, 2021 10:24 AM in response to Owl-53

Every install has requirements of specs on paper/web and those are checked moment you start the installer. I’m in IT for more than 25 years and i never seen a program not checking needed space before it starts installing.

kaldills

Level 1

12 points

Dec 1, 2021 3:09 PM in response to silentwings

I also tried to update my macbook pro to Monterey and is stuck in what seems, and endless loop. I havent been able to get out of it for 23 hours now, with safe restarts. I am unable to get to any screen other than the log in page. I would love some help!

silentwings Author

Level 1

12 points

Nov 4, 2021 6:24 PM in response to Owl-53

Yes, it is original and I never had any issues with the SSD.

Owl-53

Level 10

103,393 points

Nov 12, 2021 11:26 AM in response to Neil Myers

Interesting, never had any issues from the Powerbook with Motorola PPC and Tiger Mac OS X 10.4 and every single version up to and including Monterey macOS 12.0.1on Apple Silicon CPUs

Owl-53

Level 10

103,393 points

Nov 21, 2021 10:39 AM in response to tommy1977

One does not dispute the spec aspect on paper / web.

That does not exclude the Users Responsibility.

Dec 13, 2021 12:02 AM in response to silentwings

I have the same issue but the screen loading bar stays at 5% and I can no longer access the desktop. Same model as yours.

silentwings Author

Level 1

12 points

Dec 14, 2021 2:31 AM in response to aprilroberts3333

I still got stuck and couldn't get it installed. This issue has not been solved. I would like to know if anyone with this macbook air model installed it successfully.

Owl-53

Level 10

103,393 points

Nov 15, 2021 10:42 AM in response to silentwings

Point # 1A - There are reports appearing on the ASC Forums regarding failed installation of Monterey on older Qualifying Apple Computers. In most cases this is related to having a NON Apple Original internal drive ?

The EFI Boot ROM included in Monterey is verifying for Original Apple Drive and if not found , may Balk or fail to upgrade to Monterey.

Reports indicate the EFI BOOT ROM is Required to Flash the Computer and is a requirement for a Successful Monterey Installation

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Can't install Mac OS Monterey and got stuck in an infinite loop on my MacBook Air (11-inch, Early 2015)