Bluetooth Connection Problems in macOS Monterey

I also have the life q30! Are you even able to connect them to your MacBook? My MacBook doesn't even connect to the headphone and I mailed anker, they said it was an incompatibility issue.

Which MacBook do you have? Mine is pro early 2015.

A mitigation I've found for my mic cutting out randomly on Zoom is to disable Zoom from adjusting the volume. It's a checkbox in the audio settings. This, along with the disabling airplay in sharing thing has helped with meetings, as long as I don't do anything that affects sounds, like activate Siri.

What this forum needs is more than settling, mitigating, disabling features, discarding or disabling pricey equipment, This thread is about Bluetooth which is ubiquitous and well established. If a computer used to talk to a device and after a software ‘upgrade’ doesn’t, if reverting the upgrade to the previous level restores connectivity, then it is patently obvious where the fault lies. I will certainly consider that for my next purchase. Support is a key decision point in choosing a computer. I have perfectly good equipment which no longer provides the services I purchased it to do. Thanks completely to Apple.

Hi

I have this problem too - iPad, iPhone, Beats wireless headphones and other Bluetooth devices won't connect with Macbook using Monterey. (MacBook Pro,13-inch, M1, 2020)

So far I have:

Updated to OS 12.1

Removed bluetooth devices and repaired

Removed external devices and restarted

Reset SMC

Deleted ~bluetooth.plist

Cleared DNS cache

Run sudo pkill bluetoothd in terminal

Restarted in safe

I don't know what else to try. I really don't want to lose a whole day, and the will to live, on a chat with apple, especially if it's a problem with Monterey that they won't be able to fix.

Has anyone found a solution to this Bluetooth problem yet? I can't see anything in this thread that works but it might be buried in the replies? Apple please fix this

Thanks

Instead of (or perhaps in addition to) posting on the forum, has anybody thought to call or chat Apple support? Since they clearly are not paying attention here, maybe if people start blowing up their comms, they’ll start.

I have been dealing, for a 2nd time, with support on Twitter.

They want to setup a call with me and a senior support staff, so see how that goes. 

Most of the Twitter chat was a beating around the bush of blaming 3rd party items, nothing with the OS is broken to them. 

I will keep this thread updated once I’m done with the call. 

Solution found for me- will not help many, but may help some.

Deselecting "AirPlay Receiver" from "Sharing" in "System Preferences" was the fix for my system, an iMac (Retina 5K, 27-inch, 2020). That option did not appear under "Sharing" prior to my last update to macOS Monterey so I assume it is some added feature that is made active by default. Hopefully this feature is not something I will ever want to use since I know already that it will cause this problem.

The devices with which I was previously having trouble, a Soundcore Life Q30 headset and Tozo T12 earbuds, no longer cut out as they had before.

I know from following this thread that this will likely only help people on the same or similar systems as mine, as others have reported no such option to deselect.

I must say that I am quite disappointed in Apple Support here. They had me jump through many hoops to no avail and seemed poised only to have me jump through those same hoops again after some pestering on my part. This trouble seems pretty well documented at this point as is evident here. Apple Support should have been able to identify the trouble easily for me (as I learned this from a couple others on this thread) and really should know that this is clearly a bug introduced by the OS upgrade which should be driving an expedited mitigation process for all of those still suffering.

I had just returned to the world of Apple after about 20 years away, longing for the stability I had remembered from back then. Sadly, this experience will probably drive me back to Windows-based machines.

I hope this information may help some at least and to the rest of you good luck!

So after the first call I had last night, that it dropped 15 minutes into - I called back myself an hour later and was able to get someone.

The person I dealt with had me try a few things.

Frist we went into a 2nd profile, in my case my wife's profile on my Mac mini. There I was able to show that both my soundbar and Google nest were not able to be connected to.

Next we shutdown and did a power up in "Safe Mode" where we were unable to connect there too - we dropped both item from the BT menu and preferences, did a repairing of both items. Both items were able to pair and seemed to be working.

Restarting out of "Safe Mode" and going back into my profile, both items were still in the BT menu and both in the sound menu, I was able to get audio through both items no issues - all seemed to be fixed.

I then clicked on the soundbar to let the mini know I did not want sound going to it. then I found it dropped the item from the options in the sound menu. When I went to click back on the item again to let the mini know I wanted that as my speaker, it showed the icon for the bar to be blue BUT in the sound menu nothing was there and in the BT preference window the sound bar was not showing up, yet the BT menu for items I can pick from shows it there and connected.

The Google nest seems to be hold strong so far with connection.

The person I was dealing with gave me a link where I can directly contact her with updates and follow ups if needed.

My suggestion is to call them at this point. Clearly they are not looking or willing to suggest anything on here. Both people I talked to seemed totally unaware of the issue, so either we are the only ones effected by it, or the only ones bringing it up.

I will say, there were a few times with both support staff it felt like I was going to get the suggestion of going out and buying a HomePod when I informed them I have no Apple items that are BT that I could connect to see - got that feeling of them wanting me to go out and get something just to be done with the issue. Not going to go full "tin foil hat" with the conspiracy that Apple is making 3rd part BT stuff now work in favor, or pushing buyers, to get Apple stuff. But it felt like it at times.

But I think calling them and let them know verbally at this point is the only way this issue is going to be brought up and possible looked into and fixed.

Thanks for the tip - it seems to do the magic for my 🖥 ‘27 2019 but the sad part is that this feature is responsible for broadcasting any photos and videos from any iOS app on an iMac - meaning I will have to forget about it for now till Apple finally addresses the issue…

Hi Artyom,

Thanks for the suggestion, but unfortunately my oldie MacBook does not even have this feature, I think my model does not support it: MacBook Pro 2015.

No such option in my Sharing settings:

My problems continue. I have tried everything posters have suggested (I'm very grateful to you all) but i'm still having to connect to my Bluetooth speakers via a cable. The last time I criticised the lack of response from Apple ( I had suggested we use a Ouija board to contact them) my post was deleted. Let's see what happens with this one.

Just one detail for my issue with Bluetooth connectivity, in fact, whenever I get the issue I lose Wifi as well and get it back on when I plug both the Magic Keyboard and Magic Trackpad II via cables and turn off Bluetooth.

Another thing is that if I try to reboot my iMac' 27 2019 my machine becomes unresponsive and I have to unplug the power cable to reset SMC (which helps only for one time and when the next occasion of this bug occurs I go through the same procedure again).

Update on what is going on with my BT issues.

I have been working with Apple Support over the phone and last night they had me doing packet captures when the speakers drop connections and I try to connect again.

The data packets are going to Apple engineers to look over. Not sure how long, or how many times I need to do the packet capture, but hopefully not to long or many.

I was able to borrow a HomePod from a friend, and found that also has issues not only pairing, but keeping a connection along with having a delay in audio/video sync and a delay in pausing audio/video on the Pod and when the Mac would acutely pause and play.

So this is not just a 3rd party issues.

I was able to get video that I sent to the person from support that I am working with and those links for my videos are being passed on, I do suggest that if you are going through support for a fix that you do that same thing - make a video showing the issue.

still same issue w/ Bose NC 700. It works only on the right side when connected to the MacBook Pro while it works perfectly with other devices (e.g. iPhone).

What I’ve noticed though is that during the same session (no restarts in between) the headset works well (on both ears) when connecting through the zoom client, but it doesn’t work properly with FaceTime.

Bose QC35 started working in both ears with my MacBook again yesterday. Mic cutting in and out in video calls(FaceTime and zoom) seems to still be an issue, but just happy I can watch videos and listen to music again without switching to airpods or speakers.

As far as I know I haven’t updated my Bose, or my macbook. I’m not sure what changed but figured I’d update here.