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Dear Apple,
I recently had a long and detailed interaction with a very effective advisor regarding this issue, and we determined that, in fact, the link in the App Store to download and install macOS Big Sur isn't working. A click on "GET" results in a Software Update search for the package, and an error message that says, "Update not found - The requested version of macOS is not available."
How's the effort coming along to make it available?
Thanks-
SC
SerialCreative wrote:
Dear Apple,
I recently had a long and detailed interaction with a very effective advisor regarding this issue, and we determined that, in fact, the link in the App Store to download and install macOS Big Sur isn't working. A click on "GET" results in a Software Update search for the package, and an error message that says, "Update not found - The requested version of macOS is not available."
Sorry but that is incorrect. The main reason one would get a "not available" message is if the Mac was not Big Sur compatible.
"Sorry but that is incorrect. The main reason one would get a "not available" message is if the Mac was not Big Sur compatible."
What part of what I shared is incorrect? If my MacPro 2013 was incompatible with Big Sur, why would I be redirected to this?
I've been upgrading Macs since 1987. I'm not remotely unfamiliar with the process. When I try to download the Big Sur update, I get this;
Firstly the ASC Forum as only user to user and Apple Itself is not here.
Have seen another Senior Contributor verify the Link may present incorrectly but if one actually attempts the link in the Apple Apps Store for Big Sur - it will actually commence the Big Sur 11.6.1 download.
That failing this method may work if already running Catalina and no lower macOS.
For good results - use an Ethernet Cable to Router
Open Terminal and copy and paste this command without quotation marks " softwareupdate --fetch-full-installer --full-installer-version 11.6.1 ".
If it finds to Big Sur - it will download the Full Version and place a new Application in the applications folder called Install Big Sur.
The application will not launch until the use runs the Application.
SerialCreative wrote:
What part of what I shared is incorrect?
The part you stated that the link is broken. If it was broken I couldn't have posted my screen shot. Did you get the second screen after clicking "More info…"?
Ok, let's use different language. The link is not working - for me. Safari redirects to App Store, App Store opens Software Update, which is unable to find the Big Sur download. When the window is closed, it automatically redirects to the download for the latest OS.
In context and the " softwareupdate " part of the command is missing from your picture above. No wonder it did not work
Open Terminal and copy and paste this command without quotation marks " softwareupdate --fetch-full-installer --full-installer-version 11.6.1 ".
If it finds to Big Sur - it will download the Full Version and place a new Application in the applications folder called Install Big Sur.
macOS Big Sur has disappeared from the AppStore, even with the link softwareupdate --fetch-full-installer --full-installer-version 11.6.1 you'll come nowhere... it finds Big Sur and when you want to download it ... its say BS is not there..
How and where to find a genuine macOS Big Sur ????
as things stands not at Apple.
A. To Dialabrain
I restarted in Safe Mode.... and downloaded the "installer pkg"... slow but Successful !
Now how do I proceed from here (to be sure)
B. To Barney-15E
I tried it but ... not the anticipated result... redirected to Monterey instead.
The link to a .pkg worked, see above last post of Dialabrain.
Thx very much both for the speedy help.
rudolf230 wrote:
A. To Dialabrain
I restarted in Safe Mode.... and downloaded the "installer pkg"... slow but Successful !
Now how do I proceed from here (to be sure)
To my knowledge, you run the package which should install the full installer into your Applications folder.
All I get when I try this link is a new tab titled "@@softwareName@@ on the App Store" that is blank and empty. I am running High Sierra 10.13.6 on a Late 2015 mac and on safari 13.1.2. I tried updating safari but the App Store does show me any new updates...
What am I doing wrong? Any help appreciated
the link you shared does not work for me or the apple care tech I am on hold with now. Monterey wont mount my external harddrives and I can't walk back to Big Sur.
This is terribly frustrating.
heatherfromvenice wrote:
@dialabrain
the link you shared does not work for me or the apple care tech I am on hold with now. Monterey wont mount my external harddrives and I can't walk back to Big Sur.
This is terribly frustrating.
Heather, I don't know which link you are referring to.
Big Sur has not disappeared. Is still working moments ago
You have to use Safari for the link: https://apps.apple.com/us/app/macos-big-sur/id1526878132?mt=12
Just to add, make sure you click this link from Safari…
The link was fixed.
Click > https://apps.apple.com/us/app/macos-big-sur/id1526878132?mt=12
App Store link to macOS Big Sur is broken
