Cannot pair bluetooth - iPhone to Macbook Air

I see that there are longstanding problems in pairing bluetooth devices. This one has only just happened for me. It has been working till now.


Using Bluetooth options on Macbook Air (M1, running Mac OS 12.0.1) to pair with my iPhone (Xs running iOS 15.1). I keep getting this message -- "Pairing Unsuccessful. 'Macbook Air' is not supported." -- even though I've tried almost all of the options on various websites but nothing solves the problem.


Has there been any workable solution to this?

MacBook Air (2020 or later)

Posted on Nov 23, 2021 10:16 PM

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Posted on Apr 8, 2022 10:21 PM

Since updating to the latest IOS and Mac OS, I can't pair my iPhone or my iPad with me 2015 Mac Book Pro. I get the numerical code on both devices and click "Pair" but it immediately disconnects after connecting for a few seconds. Also, some Bluetooth headphones that previously connected don't show in the Bluetooth device menu.

167 replies

Jun 30, 2022 6:24 PM in response to sperphoto

Partial success for me. Doing the Reset Network Settings now means I can use my iPhone 12 Mini's personal hotspot (tethering) via direct WiFi link from my MacBook Pro, *without* having to turn Bluetooth off (which was previously the only way I could get it to connect). And the dialog box for 'There is a nearby wifi hotspot, do you want to join?' is working correctly now (previously would just throw an error).

But it's still not possible to connect the iPhone by Bluetooth — not for tethering, not for anything else. Pairing initiated from the MBP results in it momentarily saying Connected, then flicking back to Not Connected. Pairing initiated from the iPhone results in a message saying the MBP is 'not supported'.

Luckily for me, the tethering while BT is on is the thing I really needed. Doesn't matter to me if the link is by BT or WiFi, as long as it works, and as long as I can keep my MBP's bluetooth on (so that things like 'Device Left Behind' alerts don't get wrongly triggered, I can use my AirPods headphones, etc).

Jul 16, 2022 4:09 PM in response to s_gfb

Have had the same issue since updating to the M1 MacBook Air (currently running Monterey 12.3) & iPhone 13 Pro Max (current iOS 15.5).....I'm forced to "forget device" on both & attempt to pair them again to prevent Airdrop issues - will only pair if I select iPhone on MacBook (won't pair by selecting via iPhone) & now it says "device not supported". This is beyond frustrating as it defeats much of the ecosystem purpose!

Aug 8, 2022 6:15 AM in response to s_gfb

I have the same problem. iPhone 13 ProMax and Apple MacBook Pro M1 2020. It connects and after a second the connection breaks. I tried forget device restart on both devices and the result is the same :(

This problem occurred after I updated the iPhone to 15.6 software version.

When I try to connect from my phone to my computer, a message appears: Pairing Unsuccessful "****'s MacBook Pro " is not supported.

Aug 20, 2022 9:32 AM in response to Tenor12

If all it took was following that instruction to make the connection work, this topic would not exist! Try it for yourself…between a Mac and iPhone…you will see it does not work and you will experience the behavior detailed in this (now) four page discussion topic. I don’t keep saying the same thing, I update whether the issue continues unresolved after testing for it again after each issuance by apple of software updates…welcome your testing as well!

Aug 20, 2022 12:15 PM in response to Uniblab

Not to worry. And a testing update - I did the network reset and it did nothing but forget all my wifi settings and reverted my phone name to "iPhone". And Facetime did nothing. I have the latest iOS on a 13 Pro Max and Mac Air M1 13" with the latest Monterey. The hotspot is not working, so if I am away from WiFi I can't use my 5G/LTE to connect on my Mac.

This worked on my Android phone with no problems.

Aug 20, 2022 4:21 PM in response to Tenor12

"The hotspot is not working, so if I am away from WiFi I can't use my 5G/LTE to connect on my Mac. "

I was with you until this comment. What do you mean by "away from WiFi"? The WiFi to tether your 5G phone connection to your Mac is a direct device-to-device connection, so you can't be "away" from it.

I can't pair my devices by BT either, as you'll see from my earlier posts. But for the purposes of tethering (when I'm away from home and need my mac to use my iPhone's internet) the personal hotspot connection via direct WiFi connection is working fine now (after I did the network settings reset on the iPhone). I access it from the WiFi Menu Bar item on the Mac (personal hotspots appear up the top). It takes a few seconds to appear. If it doesn't appear there, I can prompt it to appear by going to the Personal Hotspot screen on my iPhone.

It used to be that I couldn't make that direct WiFi connection ("connection failed") if I had BT enabled on the Mac, (which was super-annoying), but since the network settings reset I can do it while still having BT on.

One other thing — don't test it while you're actually at home/work with a normal WiFi network that both devices connect to, I think that can make it fail. Test it away from all your other networks.

Oct 1, 2022 9:12 PM in response to Anudeep0

Same problem. My WiFi went out and Frontier won’t fix the problem for three days so I have to use my iPhone hotspot. Only it WILL NOT WORK with my brand new MacBook Pro running OS 12.6 ! It will not pair even though the number appears on both screens. It will not allow me to choose the iPhone hotspot from the Mac. I restarted both devices and still get the “pairing unsuccessful” error message

Oct 30, 2022 2:39 PM in response to s_gfb

I’m having the same issue with Ventura 13.0 and IPhone 14 Plus. I agree that it is not necessary for Desktop files, Photos, etc. But, it is definitely an issue for Mirroring for streaming content and apps that I cannot utilize on my laptop. I agree that a significant reason for having all Apple products is their ability to communicate electronically without issue. This is a major issue for me and others! Please fix with the next update. No need to have removed the capability anyway.

Nov 1, 2022 9:00 AM in response to KiltedTim

I went to apple.com/feedback and reported this as a bug under macbook, and linked this thread and pointed out it currently has 711 users with the same problem. Don't know if it will help, but it can't hurt. That's how we can report it to Apple, if anyone else cares to bug them. If all 711 people posted feedback about bluetooth at once maybe they'd notice and listen ;-)

Cannot pair bluetooth - iPhone to Macbook Air

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