Level 1

36 points

Tracking number is not working

I received notification stating that my MacBook Pro is shipped and provided me with tracking number of UPS, but this is the 3rd day and still my tracking number is not working.

UPS website says:

"We could not locate the shipment details for this tracking number. Details are only available for shipments made within the last 120 days. Please check your information."

and Apple says: They have no information where my package is.

does anyone know when exactly tracking number start working? I assume tracking number is not scanned by UPS and that's why they have no information, but then why apple tells me that my package is shipped and provided me with tracking number which contain no info?

MacBook Pro (2020 and later)

Posted on Nov 24, 2021 7:42 AM

Top-ranking reply

J16p Author

Level 1

36 points

Posted on Nov 26, 2021 12:47 AM

Update: After 5 days finally the tracking number started working. Just found out that my package left from China and will arrive on Nov 30. 🙂

So for those who ordered custom MacBook Pro note that it will take 4-5 days for tracking number to show any info.

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77 replies

Dec 17, 2021 5:43 AM in response to str8cruuzin

My package made it to the west coast and is now about 40 miles from my local UPS Hub. Should be plenty of time to get it there and hopefully become out for delivery in a few hours. Good luck to all. Please watch your doorstep carefully. My UPS guy just leaves packages without even knocking on the door.

Dec 17, 2021 10:32 AM in response to str8cruuzin

So happy. I now have the new Macbook Pro and am typing on it now. UPS delivered earlier than usual. For once they actually knocked on my door and then asked me my name. They then handed the package to me.

First thing I am going to update it to 12.1 which is supposed to fix some of the problems discovered with the 16 in MacBook Pro.

Dec 17, 2021 10:45 AM in response to John White9

Happy to hear you got yours as well! That's a good plan and I've already started all the updates myself. Hope you enjoy your new machine too. I'm loving mine so far and the screen/speakers are both pretty amazing.

babowa

Level 9

78,562 points

Nov 25, 2021 8:30 AM in response to J16p

When Apple gave the item to the carrier, at that point, the carrier became responsible for the item and the shipment.

Dec 6, 2021 8:13 AM in response to J16p

Thanks. I will expect a tracking number in a couple of days. Absolutely outrageous.

Dec 6, 2021 8:48 AM in response to deanesfield

Thanks. So glad I looked here. Otherwise I would waste time calling Apple and getting the runaround.

Lashline

Level 1

8 points

Dec 8, 2021 7:23 AM in response to John White9

Hey John,

Did you ever get tracking info? I also got a “shipped” notification on Dec 3, and tracking is still showing as invalid.

Lashline

Level 1

8 points

Dec 8, 2021 7:42 AM in response to John White9

****. Thank you for the reply. Glad to have found this thread and know I’m not the only one having this issue.

Dec 9, 2021 2:13 PM in response to Lashline

Still no tracking info.

Lashline

Level 1

8 points

Dec 9, 2021 3:25 PM in response to deanesfield

Still no tracking here either. Day 5 since “shipped” status. Apple showing Dec 14th Deelivery date. Austin TX.

Dec 9, 2021 7:47 PM in response to deanesfield

Now I have something from UPS. It shows a label has been created in China. At least it is better than seeing nothing at all for the last almost 6 days.

Dec 9, 2021 9:56 PM in response to str8cruuzin

Now have origin scan Shanghai. UPS quoting Dec 15 delivery.

Dec 10, 2021 5:25 AM in response to John White9

Good to hear. They finally did update mine as well and they actually updated the delivery date on the UPS tracking to be Dec 14th (I live in Virginia, USA).

Lashline

Level 1

8 points

Dec 13, 2021 1:03 AM in response to John White9

Has anyone had any progress on their tracking over the weekend? Anything beyond Shanghai?

Dec 13, 2021 3:14 AM in response to Lashline

None. Still in Shanghai.

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Tracking number is not working