Tracking number is not working

I received notification stating that my MacBook Pro is shipped and provided me with tracking number of UPS, but this is the 3rd day and still my tracking number is not working.


UPS website says:

"We could not locate the shipment details for this tracking number. Details are only available for shipments made within the last 120 days. Please check your information."


and Apple says: They have no information where my package is.


does anyone know when exactly tracking number start working? I assume tracking number is not scanned by UPS and that's why they have no information, but then why apple tells me that my package is shipped and provided me with tracking number which contain no info?


MacBook Pro (2020 and later)

Posted on Nov 24, 2021 7:42 AM

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Question marked as Top-ranking reply

Posted on Nov 26, 2021 12:47 AM

Update: After 5 days finally the tracking number started working. Just found out that my package left from China and will arrive on Nov 30. 🙂


So for those who ordered custom MacBook Pro note that it will take 4-5 days for tracking number to show any info.

77 replies

Dec 13, 2021 10:41 AM in response to deanesfield

I did get some movement today as you mentioned and my latest status is "Your package is in transit. We're updating plans to schedule your delivery. The package will be forwarded to a UPS facility in the destination city." Awesome!


My UPS service is showing UPS Worldwide Express Saver which according to the site is 2 days from China to the US once actually shipped, so it is possible we could see the package in the next couple of days though this is a busy time of year. Best of luck to all for a speedy delivery.

Dec 14, 2021 9:42 AM in response to deanesfield

Thank you for the detailed tracking info from your order. It looks like they are already getting further behind as your order shows that it went from the origin scan to "Your package is in transit" in just one day. I had my origin scan on 12/10 and it didn't move to "In Transit" until 12/14 (4 days later). I am still waiting on the "Departed from facility" status update which hopefully only means another day or two until delivery from that point.

Dec 15, 2021 8:08 AM in response to Lashline

My package had a final destination in Richmond Canada and I removed that part of the tracking data which was beyond Seattle, which is shown below and includes the Canadian import scan. It is possible that that the route differed slightly as it might have travelled in bond until it got to Canadian customs.


It looks like you will have your package today and you can toss your aged unit.


Have fun.


12/10/2021

10:28Delivered 

DELIVERED 

DELTA, CA


12/10/2021

9:54Out for Delivery 

Out for Delivery 

Delta, BC, Canada

12/10/2021

9:53On the Way 

Arrived at Facility 

Delta, BC, Canada


12/10/2021

9:46Departed from Facility 

Richmond, BC, Canada12/10/2021

6:50Import Scan 

Richmond, BC, Canada


12/10/2021

0:14Arrived at Facility 

Richmond, BC, Canada


12/09/2021

19:20Departed from Facility 

Seattle, WA, United States

Dec 16, 2021 7:00 AM in response to str8cruuzin

Tracking is now showing that it has "Cleared Import Customs" in Lousiville at 8:02am. I think this is where our packages will part ways and hopefully it's quickly off to our local destination facilities. Crossing my fingers for an earlier delivery. Hoping they get our packages delivered earlier to make way for some of the last minute Christmas deliveries next week.

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Tracking number is not working

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