Level 1

36 points

Tracking number is not working

I received notification stating that my MacBook Pro is shipped and provided me with tracking number of UPS, but this is the 3rd day and still my tracking number is not working.

UPS website says:

"We could not locate the shipment details for this tracking number. Details are only available for shipments made within the last 120 days. Please check your information."

and Apple says: They have no information where my package is.

does anyone know when exactly tracking number start working? I assume tracking number is not scanned by UPS and that's why they have no information, but then why apple tells me that my package is shipped and provided me with tracking number which contain no info?

MacBook Pro (2020 and later)

Posted on Nov 24, 2021 7:42 AM

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J16p Author

Level 1

36 points

Posted on Nov 26, 2021 12:47 AM

Update: After 5 days finally the tracking number started working. Just found out that my package left from China and will arrive on Nov 30. 🙂

So for those who ordered custom MacBook Pro note that it will take 4-5 days for tracking number to show any info.

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77 replies

Dec 5, 2021 2:42 PM in response to J16p

Thank goodness, I hope you got your beauty.

I got my Shipping notice Nov 30 with the non working Tracking No. with expected delivery Dec 10.

I also had the same run around at Apple who didn't know where it was and did not have any origin scan from UPS, and figured the scammers finally caught up with me, lol.

I will feel a lot better if the Tracking No. comes up in the next day or two.

Thanks for your information.

Dec 9, 2021 4:09 PM in response to deanesfield

Louisville is the main distribution hub for UPS. Everything goes there. It will leave there tonight and should be out for delivery tomorrow. If not UPS delivers on Saturday -at least here in Southern Cal. In the past though for my orders coming from China UPS Louisville delays it 24 hours or so for US Customs clearance. Do not think that will apply in your case.

I have a feeling Apple has great pull with UPS and they may be more accurate.

Dec 14, 2021 10:01 AM in response to str8cruuzin

Hopefully once we get out of Shanghai things will start moving. I think when arrives Louisville we may get another delay from US Customs. Seem to remember when I received items from China in the past there was a 1-2 day hold.

Dec 16, 2021 8:48 PM in response to deanesfield

I hope this is the case for all of you as well but I just got a UPS update that my package is scheduled for delivery tomorrow (Friday Dec 17th). There's still hope out there for a Friday delivery assuming no delays! Check your tracking to see if you're delivery date has been updated as well.

Dec 17, 2021 8:56 AM in response to John White9

Sorry to hear about that. My package was just delivered today and FWIW it never updated to out for delivery. It just ended up at my apartment and I got the notice that the package was delivered to our Parcel Lockers. The package did not arrive until about 6AM local time and it still made it out for delivery so perhaps there is still hope. Hoping you get yours today as well.

Dec 8, 2021 7:32 AM in response to Lashline

Still waiting. Will be five days at 11 pm tonight. I think it takes 5-6 days so am expecting tonight or tomorrow.

Dec 9, 2021 7:51 PM in response to str8cruuzin

My info says it is coming "UPS Worldwide Express Saver" which is a 2-3 business day service. May be possible to reach here on the 14th.

Dec 16, 2021 9:05 PM in response to str8cruuzin

Just got a UPS update a minute ago for delivery tomorrow Friday. But no scan activity all day. Nothing.

J16p Author

Level 1

36 points

Nov 25, 2021 6:41 AM in response to babowa

Yeah, but Apple told me to wait till Dec 1 which is suppose to be delivery date....they just don't know what happen to tracking number or they can't pass the message to their shipping department. It's kinda useless they provided tracking number that doesn't work. Didn't expected something like this from such a big company like Apple.

Dec 6, 2021 8:12 AM in response to J16p

Same here. Got email late Fri Dec 3 that my Macbook Pro shipped. Now here it is Dec 6 and still no tracking information. Thought it might be because of the weekend but looks like this is an ongoing issue. FYI it looks like my trade in kit has shipped today but UPS has no record of it either.

J16p Author

Level 1

36 points

Dec 6, 2021 8:30 AM in response to John White9

Yeah kind of frustrating and kills your excitement of receiving your new tech. btw trad-in kit took only 2 days for me. I waited until I received my new laptop and after using for week now I'm ready to dispatch my old laptop.

J16p Author

Level 1

36 points

Dec 9, 2021 3:11 PM in response to deanesfield

I bet you’ll get it tomorrow if you’re in Toronto. I think they do it by air …. Update me if you get it by tomorrow. 🙂 just curious to see how it goes with you.

you can also track https://www.17track.net/en for detail information if you don’t have My Choice account.

Dec 9, 2021 3:29 PM in response to J16p

Thanks for the website, it shows

2021-12-09 15:11

Louisville, KY, US, Departed from Facility

2021-12-09 09:36

Louisville, KY, US, Arrived at Facility

If it's Toronto, they are going to the wrong direction instead of taking the UPS flight 5X490 to Vancouver

BTW, are you in the U.S.?

J16p Author

Level 1

36 points

Dec 9, 2021 6:27 PM in response to deanesfield

After receiving your MacBook I’m sure you will forget all this hassle 😜 I’m in Toronto.

btw I’m glad I was home when I received my package because UPS just left the box at my door and not even rang the bell or ask me to sign. 🤷🏻‍♂️

Dec 9, 2021 6:53 PM in response to J16p

I'm am sure I will feel at ease when it's here. We live in the centre of porch pirates heaven and that's why I am keeping tabs on this shipment as we can't get deliveries to the Apple stores right now. UPS appears to be having issues with reliable deliveries that I will not redirect.

I was thinking that the shipment might go through Toronto (for customs) and across country to Vancouver. With roads and rail taken out by the floods the only pass through BC is via Crow's Nest Pass which is not friendly to drivers this time of the year. There maybe a US route but I would be surprised if the last leg for this delivery is not by air.

Hoping you other guys get your info real soon before the shipping from Black Friday sales come on line.

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Tracking number is not working