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Level 1

36 points

Tracking number is not working

I received notification stating that my MacBook Pro is shipped and provided me with tracking number of UPS, but this is the 3rd day and still my tracking number is not working.

UPS website says:

"We could not locate the shipment details for this tracking number. Details are only available for shipments made within the last 120 days. Please check your information."

and Apple says: They have no information where my package is.

does anyone know when exactly tracking number start working? I assume tracking number is not scanned by UPS and that's why they have no information, but then why apple tells me that my package is shipped and provided me with tracking number which contain no info?

MacBook Pro (2020 and later)

Posted on Nov 24, 2021 7:42 AM

Best reply

J16p Author

Level 1

36 points

Posted on Nov 25, 2021 6:41 AM

Yeah, but Apple told me to wait till Dec 1 which is suppose to be delivery date....they just don't know what happen to tracking number or they can't pass the message to their shipping department. It's kinda useless they provided tracking number that doesn't work. Didn't expected something like this from such a big company like Apple.

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77 replies

Dec 9, 2021 7:47 PM in response to J16p

Just an update on my side since I was in the same group as some others with my order changing to "Shipped" on Dec 3rd and an estimated delivery of Dec 14th. After waiting about 6 days they have finally updated my tracking to "Label Created" today. Seems like it's still possible to make the delivery on the 14th though I might just be optimistic. To be fair, my delivery window was Dec 14th to the 21st so if they can make the 14th it would be on the earlier side of my window. Finally some light at the end of the tunnel and I'm hoping others in the thread have the same status change soon as well!

Dec 10, 2021 7:19 AM in response to str8cruuzin

Folks make sure you are home when UPS is to deliver. I am showing no signature required notes. That means they are just going to leave it on your doorstep- possibly without even knocking on the door.

Dec 10, 2021 11:10 AM in response to str8cruuzin

Hey guys, good to see the tracking info coming in.

Update: My package has been delivered as of Dec 10 10:28PST, no signature asked for. The package was left at the front door. The door bell rang and the driver was already across the road, back to his truck. As I picked up the rest of my mail I saw a white van a little ways after the UPS Truck (Hmm).

FYI: For sheduling, my Initial Apple "shipped" notice was Nov 30, the "Origin and Export Scans" on Dec 06, In transit Dec 08, to Seoul - Anchorage - Louisville - Seattle to Vancouver Dec 10. UPS had changed the estimated delivery to Dec 13 a couple of times, and a late as 2 hours ago then delivery just now Dec 10 (Apple's first estimate).

I hope every one here now has an indication as to the timing for this shipment and good luck.

Lashline

Level 1

8 points

Dec 11, 2021 1:30 AM in response to deanesfield

This is very helpful. Thank you.

My latest UPS update shows "Arrived at Facility, Shanghai, China"

Delivery date still shows Dec 14th, although I received an email from Apple saying "Your delivery may arrive later than the date shown in your Shipping Confirmation email."

Dec 13, 2021 4:58 AM in response to John White9

Same here. Shows the package arrived at a Shanghai Facility on 12/10 and no updates since then. My delivery date has already been moved out to Wednesday and I assume may push further out if there are no additional updates today.

Lashline

Level 1

8 points

Dec 13, 2021 8:26 AM in response to str8cruuzin

This is pretty disheartening. Hopefully we hear some news today. My current MacBook Pro (Mid 2015 model), finally died on me early this morning. Won’t power on at all, have tried everything.

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Dec 13, 2021 9:08 AM in response to Lashline

I think you will find movement today, it took my package two days to finally get departed. Try looking at the tracking provided by UPS (or https://www.17track.net/en).

Apple's tracking is spartan and gets delayed quite a bit. I, like you was getting a little anxious. Sometimes the UPS "My Choices" shipping detail data says that they can't find any information, but that usually indicates that the package is waiting somewhere and is not currently moving between facilities.

I had a MacBook Pro (mid 2012 retina) and it seems to be approaching EOL, But the wife says Dec 25 is opening time.

Good Luck.

Dec 13, 2021 10:41 AM in response to deanesfield

I did get some movement today as you mentioned and my latest status is "Your package is in transit. We're updating plans to schedule your delivery. The package will be forwarded to a UPS facility in the destination city." Awesome!

My UPS service is showing UPS Worldwide Express Saver which according to the site is 2 days from China to the US once actually shipped, so it is possible we could see the package in the next couple of days though this is a busy time of year. Best of luck to all for a speedy delivery.

Dec 13, 2021 11:17 AM in response to str8cruuzin

The following are my scans FYI, will give an indication of what may follow.

Note that the time index shows local times and date.

There was a two day delay shown for Shanghai, but the magic words will be "departed" and "arrived".

Hope this helps you.

12/09/2021

16:55

Arrived at Facility

Seattle, WA, United States

Then on to Vancouver, B.C. 12/10/2021

12/09/2021