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NichoJack Author

Level 1

25 points

External webcam not working in Monterey

It appears pretty well established throughout various forums that macOS Monterey is not overly compatible with external webcams for certain applications. I.e. What works? Zoom does, Photo does, etc. What doesn't work? MS Teams, Facetime.

If you're like me and use your M1 mac air in clamshell mode, you need an external webcam. I'm using a Logitech C920 Pro and C615. Latest drivers, both encounter the same issue.

This was not an issue with Big Sur as I understand it. It was recognised in the BETA version of Monterey but not fixed before deploying. I'm not faced with downgrading back into Big Sur or earlier. OR, Apple get back to me (us) on when this issue will be fixed??

Posted on Dec 1, 2021 2:11 AM

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Similar questions

45 replies

Level 1

8 points

Jan 27, 2022 2:54 PM in response to NichoJack

For me it's fixed as of MacOs Monterey version 12.2! I finally can go back to using my mac for video calls instead of getting my eyes burned out by my old pc!

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NichoJack Author

Level 1

25 points

Feb 3, 2022 1:53 PM in response to Spirjan

Literally same issue as me.. same setup and options too.

So annoying.

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Level 1

8 points

Feb 10, 2022 10:56 AM in response to NichoJack

I found that if I open Facetime my camera starts to work in Zoom and Teams???

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Level 10

210,459 points

Feb 10, 2022 1:09 PM in response to scottwdc

12.2.1 was just release today. Try updating to that.

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Level 1

13 points

Feb 11, 2022 6:00 AM in response to lllaass

I did. Made no difference. Very frustrated with this. Any other ideas?

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Level 10

210,459 points

Feb 11, 2022 1:28 PM in response to scottwdc

That is a hub. For some hubs not all features/ports work with Monterey.

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Level 1

13 points

Feb 11, 2022 4:39 PM in response to lllaass

I have seen comments that USB adapters don’t solve the problem either. What alternative do you recommend?

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Level 10

210,459 points

Feb 12, 2022 1:47 AM in response to scottwdc

Obtain a camera that is know to work with Monterey

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Level 1

13 points

Feb 12, 2022 12:57 PM in response to lllaass

Please specify which those are.

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Level 10

210,459 points

Feb 12, 2022 1:29 PM in response to scottwdc

Here are some:

https://www.imore.com/best-webcams-mac

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Level 1

13 points

Mar 5, 2022 2:54 PM in response to pee-gee-em

Has anyone tried with USB 2.0?

Logitech HD C615 webcam is having issues with USB 3.0

https://support.logi.com/hc/en-us/articles/360023240134

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NichoJack Author

Level 1

25 points

Mar 16, 2022 2:56 PM in response to Reilly20thCentury

Thanks for the update, that's helpful to know.

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Mar 17, 2022 10:06 AM in response to GregCM

Thank you so much -- I'll update today and try again!

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Level 1

8 points

Mar 22, 2022 12:17 PM in response to NichoJack

External Nexigo camera still not working on MS Teams after 12.3 install

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Mar 29, 2022 1:16 AM in response to NichoJack

I've also found that the Monterey 12.3 update has fixed the issue.

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External webcam not working in Monterey

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