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User profile for user: emin228
emin228 Author
User level: Level 1
6 points

Not received the order

Very Urgently!!!!


Hello,


I need your urgent attention to the below-mentioned issue. I have made an order of 3 articles from the Apple store: 2 apple watches and iPhone 13 pro max. I am an official customer of Apple since 2016. I always was following the shipping procedures from the system and was expected my order to be delivered yesterday 6 December. But today, 7 Dec, I received an SMS notification that my order was delivered. And I write to inform you that I have not received the order and did not get any call from the courier regarding the delivery. I am kindly asking you to solve the problem asap and let me know the best way I have to act in order the articles to be delivered on time. I am a worker and unfortunately not able to wait at home all day. I am usually following the tracking and accordingly take a day off in order to receive the order directly in hand. I rely on your support service and hope you can help to solve the problem asap. Please note that I have received an SMS notification that the order was delivered but in fact, I have not received any order. I

Thank you for your attention.


[Personal Information Edited by Moderator]

Posted on Dec 7, 2021 3:59 PM

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Question marked as Top-ranking reply
User profile for user: Eric--F
Eric--F
User level: Community Specialist

Posted on Dec 8, 2021 1:44 PM


Hello emin228,


Thanks for asking the Apple Support Communities for help with receiving your order. We're happy to point you to the correct area for assistance with this.


Please check the text message or tracking, see if there is info on where it was left or who signed for it. You may also find info at this link, the Apple Order Status.


If you still can't find your order, please contact our Sales Department for more assistance with this. Contact Apple for support and service - Apple Support


The number for Italy: 800915904


Cheers.


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Question marked as Top-ranking reply
User profile for user: Eric--F
Eric--F
User level: Community Specialist

Dec 8, 2021 1:44 PM in response to emin228


Hello emin228,


Thanks for asking the Apple Support Communities for help with receiving your order. We're happy to point you to the correct area for assistance with this.


Please check the text message or tracking, see if there is info on where it was left or who signed for it. You may also find info at this link, the Apple Order Status.


If you still can't find your order, please contact our Sales Department for more assistance with this. Contact Apple for support and service - Apple Support


The number for Italy: 800915904


Cheers.


Reply

Not received the order

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