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UPSB(iMac18,3): thunderbolt power on failed 0xffffffff\n

My iMac keeps restarting due to recurring panicked kernel task. I'm running macOS Monterey 12.0.1 on an iMac (Retina 5K, 27-inch, 2017). Here's what I've tried:


  • Check for software updates (already up to date)
  • Unplug all usb and bluetooth devices (except mouse and keyboard)
  • Uncheck all Sys Preferences > Energy Saver items (except Wake for network access)
  • De-activate Thunderbolt Bridge


Any help would be greatly appreciated!



iMac 27″, macOS 11.5

Posted on Dec 9, 2021 11:47 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 9, 2021 11:49 AM

Welcome to Apple Support Communities.


I believe we need to proceed with an EtreCheck report. EtreCheck is a useful App to diagnose and identify issues, both hardware and software. It is trusted by many users. Please follow the steps outlined below:


  1. Navigate to: https://etrecheck.com and get the free version of EtreCheckPro.
  2. Download it. It is a free and trusted app. It is often recommended here on Apple Support Communities. 
  3. Open EtreCheck, and before running the report, be sure to check “Allow full Drive Access” at the bottom of the EtreCheckPro window.
  4. Run the report, and put it in a post, as seen here: https://discussions.apple.com/docs/DOC-250000211. We will then examine the report for issues in your Mac.


Cheers,


Jack

Similar questions

3 replies
Question marked as Top-ranking reply

Dec 9, 2021 11:49 AM in response to don_lang

Welcome to Apple Support Communities.


I believe we need to proceed with an EtreCheck report. EtreCheck is a useful App to diagnose and identify issues, both hardware and software. It is trusted by many users. Please follow the steps outlined below:


  1. Navigate to: https://etrecheck.com and get the free version of EtreCheckPro.
  2. Download it. It is a free and trusted app. It is often recommended here on Apple Support Communities. 
  3. Open EtreCheck, and before running the report, be sure to check “Allow full Drive Access” at the bottom of the EtreCheckPro window.
  4. Run the report, and put it in a post, as seen here: https://discussions.apple.com/docs/DOC-250000211. We will then examine the report for issues in your Mac.


Cheers,


Jack

Dec 9, 2021 12:19 PM in response to don_lang

Your report indicates you may be having a hardware failure. The #1 priority is there is no backup for your computer which puts all of your data, settings, apps etc at risk. You should NEVER EVER operate any computer without a sound backup plan. Apple included Time Machine with every Mac, it only requires that the user have a dedicated external hard drive to backup to. Many experienced users recommend the OWC Mercury Elite Pro. Once you have your external HD then follow the instructions in Back up your Mac with Time Machine. I recommend you do nothing with the computer until you have backed it up!!!!!!!!!!!!!!!!


After you have backed up the computer make an appointment at your local Apple Authorized Service Provider to have the computer professionally diagnosed. If the internal HD is failing as I think it may be then post back and we can offer suggestions on how to use an external SSD which is less expensive than replace the internal HD and will improve the machines performance.

UPSB(iMac18,3): thunderbolt power on failed 0xffffffff\n

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