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User profile for user: DOConnor55
DOConnor55 Author
User level: Level 1
4 points

Trackpad and/or MS Word issues on new MacBook Air

When using Word on a brand new MacBook Air (OSX 12), the cursor stops working correctly. You cannot select an individual word, and it is confused about where the cursor is and about mouse clicks. Restarting Word resolves it. More interestingly, if I attach a bluetooth mouse, it works fine, and then the trackpad appears to reset and works fine from then on. This happens intermittently -- say every hour or so. It does not appear to happen in Apple Mail, but haven't tried other apps.

MacBook Air (2020 or later)

Posted on Dec 11, 2021 5:18 PM

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User profile for user: K Shaffer
K Shaffer
User level: Level 8
35,314 points

Posted on Dec 12, 2021 2:53 AM

Perhaps as part of troubleshooting, you could try Safe mode to check.


• How to use Safe mode on your Mac - Apple Support

https://support.apple.com/en-us/HT201262


Instruction covers both M1 Apple and older Intel-based Macs.


Since your symptom(s) seem inconsistent or temporary, if the

Safe mode has good effects; it'd take awhile after restart to tell.


There may be a hardware basis, or software; difficult to tell.

Good luck & happy trails! 🍁☘️

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User profile for user: K Shaffer
K Shaffer
User level: Level 8
35,314 points

Dec 12, 2021 2:53 AM in response to DOConnor55

Perhaps as part of troubleshooting, you could try Safe mode to check.


• How to use Safe mode on your Mac - Apple Support

https://support.apple.com/en-us/HT201262


Instruction covers both M1 Apple and older Intel-based Macs.


Since your symptom(s) seem inconsistent or temporary, if the

Safe mode has good effects; it'd take awhile after restart to tell.


There may be a hardware basis, or software; difficult to tell.

Good luck & happy trails! 🍁☘️

Reply

Trackpad and/or MS Word issues on new MacBook Air

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