Over the last day or so snapshots (previews) of my cameras in HomeKit stopped updating on my iPhone 12 Pro. The text always says the snapshot is from “now” but the picture is more than a day old. The cameras still stream fine and snapshots appear normally on my iPad, Mac and iPhone 12 mini. Nothing changed in my HomeKit setup and rebooting hubs/cameras/my iPhone don’t solve this issue.
iPhone 12 Pro
My situation exactly same, with iPhone XR & iPad 8gen. No snapshots on iPhone with current snapshots on iPad. Signed out of iCloud on iPhone & signed back in, snapshots current on both devices now! Thanks for advice & guidance!
I agree. No one is championing apple for us re-adding camera. I think if you wait long enough they’ll get to fixing by your particular instance of the issue. But who knows how long that would take. Have they fixed the root cause? It would seem they have
Same problems here. Only on my iphone 12 pro max the snapshots are no longer updated. It works perfectly on my iPad Pro and Mac Book Air. Restarting the iphone does not solve the problem, after that the snapshot windows are only black.
I am also having this issue. I’m using two Ecobee Indoor Cameras. They stream fine, but the “preview” in the main screen is out of date. Rebooting the cameras did not resolve. Rebooting the Wi-Fi did not resolve. Rebooting all the phones (2 iPhone 13 Pro Max, 1 iPhone 13 Pro, 1 iPhone SE 2Gen) did not resolve. This worked fine when initially set up in July, but has progressively gotten more unreliable as time went on.
I have not fully wiped the cameras yet, as I’m hoping to avoid doing that to avoid losing the recorded footage.
Does this help anyone? Can anyone use this as a jumping point to go further?
I’m having the same issue, my snapshots are the same from yesterday. This is only happening on my iPhone. On my ipad and my wife’s iphone the snapshots are refreshing.
Same, only on my iPhone
Hi, I have the same issue on my iPhone (iOS 15.1) and on my Mac mini (MacOS Catalina 12.1) but not on my iPad (iPadOS 15.1)
Can you let us know if it’s still working a few hours.
Yep, still working
happening with iPhone 13 and iPhone 12 Pro people too.
My iPad, macOS on two devices, watchOS and wife's iPhone 13 pro max who is a resident of the home not seeing the issue yet.
I'm having the same issue for a few days now (since Sunday I think). It manifests on two iPhones (12 Pro on 15.2 and 10s on 15.1). However, it works fine on MacBook Pro M1 on MacOS 12.1.
I'm thinking more of a device issue as it is working on other devices.
Rebooting the device does recreate the issue, unfortunately.
Yes without a problem… issue only on my home app
Hey there found your Reddit post… I have the home app and home+ and nest & google apps…
all show correct thumbnail preview EXCEPT apples native home app
HomeKit Camera Snapshots not updating
