HomeKit Camera Snapshots not updating

**UPDATE**

as soon as I returned to the home wifi - ALL camera Live previous started working again…now need to test if it still work connected remotely…

I’ve been home a week and have rebooted wifi multiple times. Maybe they’re fixing it was we speak.

You can turn off your wifi to test “remote” access

Same here. Only affected devices seems to be iPhone. AppleTV, iPad, and MacBooks seems unaffected. Newest OS on all devices.

I tried logging out and in again on my iPad and it continues to work a day later, even after a reboot.

I can't get it to work on my iMac though.

No I didn’t. It’s still working, so I think I’ll leave it be for now. I also haven’t checked my other devices to see if they are still working. I’ve had to many issues with HomeKit in this iPhone, my issue went to the engineers still no fix but they said it was a issue with HomeKit and the iPhone 11. I’m sure I’ll have to reboot my IPhone in the near future just to get HomeKit to respond and I’ll post back.

Hi,

I have noticed this issue on my iPhone 13 pro max, my iPad Pro M1 and my Mac mini M1. They are all in the latest software versions (iOS 15.2 and macOS 12.1). The camera screenshots are blacks or with 1 day old screenshots.

Interesting aspect is that my iPad Pro on iOS 15.1 still work properly with camera screenshots. Also funny thing I shared the home with a friend on his iPhone 11 on iOS 15.2 and camera screenshots works well.

So I do not understand this issue and how to solve it.

Same, pain in the behind. I still have not been able to add one card back to the watch, just got off the iPhone with the card issuer so hopefully in 15-30 minutes i'll be able to add that card back to the watch, I was able to add it back to the iPhone with no issues.

The Home app (and HomeKit experience), has been a major disappointment for me, with this camera thumbnail issue just the latest of many basic problems. If Apple is not capable of creating and supporting a home automation platform that is on par with the expected experience, they should discontinue it. After all, anything so-branded generally costs twice as much as other similar equipment, evidently simply because of the Apple logo.

Hmm, let's hope they pull their pants up. I agree they need to focus on a stable product that is one of Apple's pillars of success. The best thing you can do is call support and place a complaint about the service.

Interesting thought, to move to use a different platform, with that a question comes up is Apple more secure than the other platforms?

It is disappointing. Include the fact the wife keeps nagging, why are the Cameras not working?

This is not resolved for me either. I tried rebooting the iPhone and the only change I got is that instead of the old screenshots now all cameras are just black. And there is still no "count down" time as it is supposed to be, it always says "now".

Also getting this issue… mine went off on 29th December - 22:29… can still see camera time stamp on the old snapshot!

Another thing which may be unrelated, HomeKit in general has become slow to update over last few days! What used to be instant is now a good few seconds of all devices saying “updating” before I can use! Thought it was all linked but maybe not…!

Well... it seems it didn't solve the issue, and made it worse.

At first all my three cameras seem to work fine after removing and re-adding them. But... one camera is no longer updating the preview after 10 seconds, so the issue persists. A second camera is now not responding anymore, and the third camera seems to be fine: updating the preview every 10 seconds.

But none of the three cameras are recording HKSV anymore! No timeline, no rewind, nothing. And now also incorrect previews and no playback HKSV on my MacBook Pro from any of these three cameras.

I’m also experiencing this on iPhone 13 15.2

MacBook Pro M1 Max is fine

iPad is fine

AppleTV is fine

I tried to delete recording history in an effort to fix this and it just crashes the app. Perhaps related?

i thought i was the only one. currently my setup has cameras with the native home kit integration available which does make them more expensive and easier for setup. now this expense doesn't even get me refreshed images. feels like there should be more sense of urgency in these particular "home" updates. especially with the times we live in. home automation is growing

homekit is cool and all but i wouldn't go as far as saying apple fixed it. personally, i have 8 cameras. having to manually do this for all, or any camera(s) does not champion apple here. if it was seamless then yes. - cheers