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Hello,
I bought apple tv 4k today.
Why is it showing "tinder" as a purchased app if I've never purchased it/downloaded it?!
There is no record of it in my apple id purchases so why is it showing?
Has anybody else experienced this and can I remove it or do I need to get a refund?
Apple TV 4K, tvOS 14
Hi Braeburnrbest,
Welcome to Apple Support Communities. We understand you're seeing an unexpected download or purchased of an app. We can help point you in the right direction.
Just to be sure, let's follow the steps outlined in this helpful article: If you see 'apple.com/bill' on your billing statement. This will provide additional methods to see if the app was purchased under your Apple ID account.
Kind regards.
Hi Braeburnrbest,
Welcome to Apple Support Communities. We understand you're seeing an unexpected download or purchased of an app. We can help point you in the right direction.
Just to be sure, let's follow the steps outlined in this helpful article: If you see 'apple.com/bill' on your billing statement. This will provide additional methods to see if the app was purchased under your Apple ID account.
Kind regards.
If you bought a second hand device, then please reset it, and set it up with your own account. You might be seeing someone else’s apps.
Reset or restore your Apple TV to its factory settings - Apple Support
With some scenarios discarded, I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).
Thanks for the reply. The link only gives purchases from 2021. Is there a way I can view any earlier purchases?
I have checked purchases on an ipad in the app store. This seems to list all my purchases but Tinder is not showing.
It's only showing as purchased on my new Apple tv
Thanks for the reply. The Apple tv is new and was bought from the Apple store. I. My ipad was given to me at work in 2013 (I'm assuming it was new at the time). I have another one from work as they sold some off cheap. This was wiped clean before I bought it. Neither of these ipads show Tinder as being purchased in the app store under my id. Only Apple tv shows the tinder app as being purchased.
Thanks for the links. I've just had a chat with support. There is no record of me downloading Tinder under my Apple id.
I thought maybe someone had downloaded it as a prank and then hid the purchase but that's now been ruled out.
Maybe I should delete my apple id and start a new one. If Apple tv showed it as purchased under my partner's id, I would have returned it. I don't think I can remove it from Apple tv as being purchased.
It's very odd!
This is rather embarrassing: I've just figured out how to view all my purchase history. Turns out it was downloaded May 2014! (it was free) I was single at the time but have never used it. So maybe it was some sort of prank :D. Sorry for wasting your time.
If I can't hide it on Apple tv, think I will delete my apple id and get a new one.
Hidden purchased apps shouldn’t be listed on Apple TV nor any of your devices, nor family sharing. Hide purchases from the App Store - Apple Support
When my partner logs into apple tv, it doesn't show tinder as being purchased.
So it must have been hidden as a purchased app in the app store on my ipad.
I found it when searching through "purchase history" in my apple id settings
Tinder showing as purchased app on new apple tv 4k!?
