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Claire-iPad Author

Level 1

5 points

Manage Payments

I have an old iPad. I am currently unable to purchase anything as verification is required. When I am on the manage payment screen to verify nothing happens as it is just " loading"

iPad 2, iOS 9

Posted on Jan 16, 2022 11:25 PM

Top-ranking reply

ShortBlack6857

Level 4

2,807 points

Posted on Jan 17, 2022 1:54 AM

Hi Claire-iPad, thank you for posting in Apple Support Communities.

This issue has been discussed in previous post as well with the resolution being to contact Apple Support.

https://discussions.apple.com/thread/251023059

You can do this as follows:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above but also again as follows Apple – Location Selector; or
Using the "Apple Support" app, available and downloadable from App Store.

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Manage Payments

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