MacBook Pro 2017 kernel panic after going to sleep (sleep wake crash)

dawdwad wrote:

Terminal command gives this output:

 kernel: (AppleSMC) Previous shutdown cause: 3

I suspect it's in some way related to the hard drive. It can't find the drive after reboot if I do not connect the Macbook to power.

However, I am uncertain wether it is something on the mainboard or the proprietary connection on the SSD itself that enables power management functionality. The 2017 Macbook is the last model that allows a fairly easy SSD replacement, however, you need an adapter as the connection is proprietary. On the Amazon product page of said third-party connector someone explained my issue word by word. Third-party connectors do not support the Apple power management, so it could be that it is faulty on my SSD.

There also was a SSD replacement program issued for the 2017 13 inch Macbook, however, my serial number is not listed. Apple does not give any details on the replacement program, maybe someone knows more about it.

Your error code 3

For your third party SSD you would have to contact the vendor for Support/Help/FAQ/Known issues/compatability

If in doubt refer to the developers website

Contact a third party vendor

https://support.apple.com/en-us/HT201777

.

dawdwad wrote:

There are several threads describing this issue. Is it software or hardware related? Did anyone manage to solve it?

My Macbook Pro 2017 crashes every time it goes to sleep. However, only below a certain battery percentage and never when plugged in.

Nothing seems to help and I've tried it all (software updates, SMC/PRAM reset, clean reinstall, repartitioning the drive, ...) (wild guess: firmware issue?)

Have you tried resetting the SMC https://support.apple.com/en-us/HT201295

and

resetting NVRAM/PRAM http://support.apple.com/kb/ht1379

(get at least two-three rounds of the chimes when holding the NRAM Reset)

Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.

Learn what to do if your computer restarts or shuts down unexpectedly, or you get a message that your computer restarted or shut down because of a problem.

If your Mac spontaneously restarts or displays a ... - Apple Support

https://support.apple.com/en-us/HT200553

if no insight or resolve—

Shutdown Causes error codes from Terminal.app may or may not be helpful, copy & paste:

log show --predicate 'eventMessage contains "Previous shutdown cause"' --last 24h

Get help with your Mac notebook battery

Learn how to optimize the life of the battery in your Mac notebook, fix battery issues, and get service.

https://support.apple.com/en-us/HT204054

If the battery in your 2016 or 2017 MacBook Pro won't charge past 1%—

The battery health status on these devices will also indicate "Service Recommended."

https://support.apple.com/en-us/HT212163

Service program:

https://support.apple.com/15-inch-macbook-pro-battery-recall

dawdwad wrote:

I have the original SSD in my Macbook. I just mentioned third-party adapters, because they sometimes seem to produce the same error. Could be a coincidence, though.

Call Customer Support  (800) MY–APPLE (800–692–7753)

or on line  https://getsupport.apple.com/

or call  AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232