UPS delivered an empty box

Check your credit card bank. In many countries card banks offer insurance against loss in transit.

Call your credit card it get a lawyer

You can contact the police in the jurisdiction where the person took it out of the box and file a theft complaint. Apple is not involved so they cannot do anything. Was this a friend/relative sending it to you or were you using a shipping forwarder?

Check the laws in your country. In some countries the courier is responsible, in some like mine the sender/seller is responsible.

Hello, I have same issue. the driver stole my iphone 13 pro but i can't tell apple to refund because the sender was a person , who buy that iphone on apple website and then send it to me . So can i do something? This is crime and nobody do anything .

I'm in Georgia, Europe. Yes friend sent me this package via UPS. First, UPS was telling me that the package was kept by reciever. but reciever is telling me that the box was empty and they returned it. So I asked UPS to send me proof of delivery but they cant do that. UPS is telling me different stories . I dont have insurance of package so they only refund 100$ and shipping . I think i lost my money and phone and i cant return anything.

So wait, first you said that you were in the US and then you say that you are not because you are in another country as there are no Apple resellers there.

From what I gather, you used a forwarder who seems to be based in Skokie, Illinois.. How do you know UPS (or Apple) are responsible for the missing phone. Maybe the forwarder lost it; maybe it got "lost" while being held up at customs in your country.

Thanks for clarifying. Does the cam footage show the guy opening the package? Seems you have a strong case if it does.

I also use forwarders, but I make it a point never to order expensive or electronic merchandise. You never know, as the chain of custody is broken and if something happens, the finger pointing begins. Plus, things have a knack of "disappearing" at customs.

Anyways, good luck with your claim. Hope you get a refund.

BTW, an addendum. This is not surprising. There has been a lot of freight being stolen off of trains recently, especially around the LA area. It has gotten so bad , most shipping companies are avoiding LA rail yards like the plague.

The thieves are so brazen, the open the packages, (mostly from Amazon) and leave the open boxes on the tracks.

In your case, seems surprising the driver stole it (from what I understand).

tsebilguun are u In Jersey area same thing happen to me

I believe in USA the courier is responsible? which is a shame as if senders faced losing $1000 they may choose better couriers,