Level 1

15 points

UPS delivered an empty box

I ordered an iPhone about few days ago, but when UPS driver delivered my package, the box was empty. From the tracking information on UPS, it's clear that box wasn't empty when Apple gave the package to UPS.

I reported this incident to both Apple and UPS. Apple said they wouldn't give me refund or replacement. They said they would issue refund only when I send the device back to apple which I never had (Strange)

UPS said they're still investigating this incident and they were waiting paperwork from Apple so they could give me refund. But Apple is still telling me that investigation is complete.

What should I do now?

Posted on Feb 8, 2022 8:07 PM

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24 replies

tsebilguun Author

Level 1

15 points

Feb 11, 2022 5:44 AM in response to LD150

I thought UPS was the 2nd best in USA. I would understand if someone else stole it after driver delivered the package. But driver himselt stealing? UPS got a lot of problem.

tsebilguun Author

Level 1

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Feb 11, 2022 6:41 AM in response to LD150

Thanks, will do that.

LD150

Level 10

99,965 points

Feb 11, 2022 8:01 AM in response to tsebilguun

and next time video the entire inboxing including breaking the UPS seals or tape.

tsebilguun Author

Level 1

15 points

Feb 11, 2022 9:53 AM in response to LD150

Don't think that would be necessary. UPS driver knows it was open from the beginning.

tsebilguun Author

Level 1

15 points

Feb 13, 2022 2:59 AM in response to tea223

I think carrier and sender should take responsibility. In your case, looks like apple didn't involve in any way. I think you should contact your carrier first.

LD150

Level 10

99,965 points

Feb 13, 2022 3:08 AM in response to tsebilguun

It depends on the laws in your country. USA and Europe have opposite laws regarding responsibility for example.

tsebilguun Author

Level 1

15 points

Feb 13, 2022 3:08 AM in response to Kingphil876

Nahh, It happened in Skokie, IL. Thought this area was safer than Chicago.

deggie

Level 10

167,519 points

Feb 13, 2022 6:34 PM in response to tsebilguun

Then she needs to notify Apple and notify UPS and they can investigate.

tsebilguun Author

Level 1

15 points

Feb 13, 2022 6:59 PM in response to deggie

She did. Apple is done with investigation. UPS is still investigating.

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UPS delivered an empty box