Vimeo audio has disappeared – any ideas?

Hi.


I'm running Big Sur 11.6.2 on my MacBook Air (2015) and recently the audio has disappeared on any Vimeo links I play. The pciture is fine though.


Any thoughts on why this has happened and how to get the sound back?


Thanks.

MacBook Air 13″, macOS 11.6

Posted on Feb 10, 2022 2:46 AM

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Posted on Feb 11, 2022 8:30 AM

Hi genieen19 and thanks for this help.


After much googling and trial-and-error the issue was solved by clearing the Safari cache (⌥⌘E). But I'll bear your advice in mind should I need it in the future.


Thanks again.

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2 replies

Feb 11, 2022 7:28 AM in response to EddyCD

Hey there, EddyCD!


From your post, it sounds like you are experiencing an issue with the audio playing in the Vimeo app. We’re glad that you reached out to the Apple Support Communities. We want to try and help get you pointed in the right direction.


To clarify, is the sound/audio issue only present in the Vimeo app? If you're unsure open another app and play a video or listen to music to see if you have the same issue. If the problem exists within all apps, try the steps on this page: Reset NVRAM or PRAM on your Mac.


If the issue is only within Vimeo, you may want to try the following:


    • Open the App Store and check for app updates. If you see any app updates, complete them.
    • If you have not tried already, please restart the MacBook Air. Does this help to resolve the issue? Often this simple step will refresh the apps and software on the device to solve numerous problems you may encounter.
    • Uninstall and re-install the Vimeo app. For assistance with this process, check out the steps on this page: How to uninstall apps on your Mac.


We hope this information helps you out.


Cheers!

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Vimeo audio has disappeared – any ideas?

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