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iFit is not writing to the Health app

Hello!


Back in September 2021, iFit became a connected App to Apple Health. And it worked flawlessly. All of a sudden, in the last week and a half, this isn't working.


Apple Health is still writing to iFit, but iFit is no longer writing to Apple Health.


I have been in touch with iFit and yes, I've done it all! Deleted the iFit app, added it back, made sure it's showing as a source of data for Apple Health, but still no luck. So now I'm curious if it's an Apple Health thing.


I count on my iFit workouts to close my rings each day. Help!


And while we're at it... any idea why an Indoor run and what my treadmill tells me I've run never match?




[Re-Titled by Moderator]

iPhone 11 Pro

Posted on Feb 17, 2022 7:02 AM

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Question marked as Top-ranking reply

Posted on Feb 20, 2022 11:26 PM

I am also experiencing the same issue, IFIT workouts stopped updating in health app as of 2/14/22. Worked great updating all workouts up through 2/13/22. I have made no changes to permissions and verified that connection between IFIT and health app are all set correctly. Please advise.

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77 replies

Mar 5, 2022 3:16 PM in response to Aphex_242

I would add I have tried removing and reinstalling both the iPhone and iPad apps and no luck. I have confirmed and reset the permissions on the iPhone. I've signed out many times also :). Over on Reddit (See -> has_ifit_stopped_syncing_to_apple_health_for) there is a thread that strongly links this problem to the 15.3.1 update. I looked into downgrading but learned Apple stopped signing 15.3 so that isn't an option. So it looks like we must wait for Apple to fix this issue preventing iFit from writing data to Workouts. I don't have any issue with FitBit or LoseIt writing data on 15.3.1.

Mar 6, 2022 12:19 PM in response to tonyajhen

I have started having the same issue since Friday. After hours on the phone with apple support no luck in figuring out why. They sync if I do the iFIT workout on my phone, but not if done on my iPad. Even though iFIT is registering the workout done on the iPad when I open it on my phone. Why are Apple Watch and apple health not available on the iPad. All devices should have the ability to sync with each other. Apple feels it has to do with the lastest iOS 15.3.1 and that iFIT has to update their software. I will call them iFIT tomorrow. I have dealt with it enough today. I even thought of mirroring my phone to the iPad and apparently you cant do this, only to Apple TV. These are some issues Apple should take care of. I have even factory reset my iPad and reloaded everything. So frustrated! I too count on iFIT to close those rings. I want credit for what I do!


So far, fingers crossed, the issue is only with my iPad. I may try a factory reset and manually set it up to see if it will instal an earlier version of iOS. The tech thought it had to do with the update.


As well I was told that with the Apple Watch exercises it uses the cadence of your area swing. Swing away! Assuming they are both in the same measurement (miles/Kim’s).

Mar 7, 2022 10:45 PM in response to tonyajhen

Yup, same. Any ifit activity I complete on my iPad or iPhone is not synching over to Apple fitness. I’ve tried every ‘fix’ imaginable, different devices, reboot, uninstall, re-establish permissions.. nothing works.

Apple health does update the iFIT calendar, so when I initiate a walk, run or row from ‘workout’ on my watch, this does get written iFIT, so I can only assume it’s the ‘write’ element from iFIT to Apple that’s broken right now.

Mar 8, 2022 4:04 AM in response to Jamie_AT

Apple says it’s IFIT software! They kept saying that apple has a fitness app as well. However my IFIT done on my iPad shows up on the phone but doesn’t write to apple health but if done using my phone it does. So I’m lucky there, but bought the iPad solely for IFIT and the bigger screen.


Does apple include workout minutes/move calories to close rings if entered manually in apple health?


They (apple) said apple fitness will sync with apple health to close rings. I asked if it had the potential to glitch if done on the iPad, the same as ifit is doing now and do they have milestones and free stuff? They said possibly and no!

Mar 8, 2022 4:49 AM in response to SR_11

Update from me today… Apple Health did not write to iFit. No big deal, as I usually delete these so that it’s not showing double minutes and miles in my iFit profile, but interesting that now it’s not working either way (iFit to Apple Health or Apple Health to iFit).


Let’s hope this is because iFit is updating their software/app.


I’m officially at a month of this not working. Hate that there seems to be more and more of us…

Mar 8, 2022 10:31 AM in response to Aphex_242

[NO]Update:


tl;dr Keep hanging in there I'm afraid. I'm told something will be fixed in the next update but without a bug number/ID to indicate this is an acknowledged issue I don't have perfect confidence. No date given.


I logged two tickets with iFit but they were never responded to by iFit. Via chat I worked with an employee to step through the usual repairing procedures. Interesting point: iFit blocks this site. Employee was helpful as possible and scores points for thoroughness and desire to help. About 90 minutes spent.


In my opinion iFit needs to hear from us! Please use the chat to open cases on this so they understand how many people are affected and prioritize appropriately.

Mar 14, 2022 12:52 PM in response to jw93

And now iOS has updated to 15.4... this is never going to get fixed at this rate.


Interesting bit from iFit Support:

In the iPhone app

Settings

Maintenance

Reset App Data

Yes


This didn't fix the problem, but it did go back and add Apple Health data to my iFit data in the app. You know, where it makes it look like you did everything doubled... I always delete these, and even now when I try to delete them, it keeps adding the data back.


I wonder if Garmin Connect is having this same issue?

Mar 14, 2022 4:02 PM in response to tonyajhen

Mine stopped 01/27/22. Workouts completed in app sync. Workouts on equipment do not. I emailed iFit early February and received no response until a few days ago (took them a month), basically saying “reply if you still have an issue”.


Only replying to this message to add to the record of people being affected by this issue. I’ve tried everything. This honestly was one of my favorite features…

Mar 15, 2022 5:33 PM in response to tonyajhen

I don’t have any apple health writing to ifit. It sure I ever did. Where do you see it in the ifit app? I am using my phone and as of right now ifit is writing to health from it but not when done on my iPad. I am hesitant to update iOS. Maybe it will have a fix though? This is such a pain. I bought the iPad so I would have a bigger screen on my bike! Can you add your workouts manually to apple health to help close your rings?

iFit is not writing to the Health app

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