Mail App keeps freezing

I’m running iOS 15.3.1 and been experiencing persistent freezing of Mail App. I tried force closing the app multiples times, Power cycled the iPhone, turn on/off cellular and Wi-Fi connection sometimes it goes back up but then it froze again. When it froze, you will only see “< Back” at the top left and the rest of the page is blank. Anyone see this issue recently? I don’t see any new iOS update yet but I hope this will be fixed by Apple. I hate to go straight to GMail app to access my email as I have multiple emails that I access thru the Mail app.

Posted on Feb 25, 2022 6:56 PM

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Posted on Jul 9, 2022 1:11 PM

I told folks what worked for me but no one wanted to do it. The last 2 updates did nothing for the email problem.


i went to the Apple store. She looked at the corrupt files and said we need to do a reset. So that’s what the Apple store did. Did a factory reset WITHOUT iCloud backup. It worked and I have not had the problem since. She also showed me a way to re-download all apps I had which actually showed all the apps I ever downloaded

38 replies

Jul 9, 2022 1:38 AM in response to jsharkin

This is an Apple forum. Monitored and moderated by Apple. Can someone from Apple please look into this and take the problem seriously. This is a debilitating software failure that makes one of the most vital apps on iOS virtually unusable. I really, really don't want to defect to the cumbersome crawl of Outlook but unless this is fixed soon I will have no choice.

Jul 19, 2022 12:53 AM in response to jsharkin

Sad to say i’ve now defected to MS Outlook on iOS (but not Mac). It turns out to be surprisingly good. To be honest, it has improved a lot over the last couple of years and is now more powerful and flexible than Mail with better features and a UI that is at least as intuitive. I hate to say it but this sorry episode has served to show how far Mail has been left behind. 


Incidentally Apple certainly monitors the site because they saw fit to take down my last post as it suggested that the firm might have, shall we say, misplaced development priorities! Let's hope they act fast to save the reputation of this fundamentally important app.

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Mail App keeps freezing

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