Mail App keeps freezing

I’ve already called Apple tech regarding this email issue. The tech support person never heard of any complaints about it. He went into my phone remotely so I could show him exactly how it was freezing up. He gave me several things to try and all of the things he suggested I had already done like closing the app, rebooting, etc. He said I should wait for the next update. I asked him if he would speak to the next level tech support and get back to me but it never happened. I’m still having the problem and it’s very annoying. It’s constantly freezing. Please Apple do something about it.

This is an Apple forum. Monitored and moderated by Apple. Can someone from Apple please look into this and take the problem seriously. This is a debilitating software failure that makes one of the most vital apps on iOS virtually unusable. I really, really don't want to defect to the cumbersome crawl of Outlook but unless this is fixed soon I will have no choice.

I am having the exact same issue and tried the same suggested fixes. It worked for a day after i deleted app and then re-installed. I hope Apple is aware of this and fixes in the next release. This happens on my ipad. This i use my iphone as backup when my ipad mail locks up. So so frustrating.

someone above suggested using a different mail application. That may be the solution if this is not fixed soon.

I agree with jsharkin. I've been having the same problem I see on this thread. I did all the resets, to no amends and it's not acceptable for us to have to reset the iphone and erase everything to then have to reinstall it's a pain. Apple please advise.

A factory reset seems like a nuclear option... It's not a choice we should be forced to make. Apple should fix this. It's crazy that they can't or won't. In the meantime, I've just switched to the Spark Mail app. It's not perfect, but it's highly customizable and so I was able to put together something I could live with... and most importantly, it's not crazy buggy like the apple mail app.

My email app freezes. I get the back button in the left hand top corner. It takes about a minute for it to unfreeze, then it is ok until I close it. It happens every time I open my mail. I have tried everything and nothing works. I need help please. Thank you

Sad to say i’ve now defected to MS Outlook on iOS (but not Mac). It turns out to be surprisingly good. To be honest, it has improved a lot over the last couple of years and is now more powerful and flexible than Mail with better features and a UI that is at least as intuitive. I hate to say it but this sorry episode has served to show how far Mail has been left behind. 

Incidentally Apple certainly monitors the site because they saw fit to take down my last post as it suggested that the firm might have, shall we say, misplaced development priorities! Let's hope they act fast to save the reputation of this fundamentally important app.

By “Deleting” your email account, won’t you be deleting all your saved emails and settings etc, as well??

I don’t really feel like sending all my save emails to another account such as gmail, only to retrieve them later. And Mail Settings, are always a Pain the Arse, having to re-enter them. Sometimes it works, sometimes it doesn’t.

There must be another way, like Apple getting the coding right the first time or using what they did in previous mail versions?

I told folks what worked for me but no one wanted to do it. The last 2 updates did nothing for the email problem.

i went to the Apple store. She looked at the corrupt files and said we need to do a reset. So that’s what the Apple store did. Did a factory reset WITHOUT iCloud backup. It worked and I have not had the problem since. She also showed me a way to re-download all apps I had which actually showed all the apps I ever downloaded

See -> If an app on your iPhone or iPad stops responding, closes unexpectedly or won’t open – Apple Support (UK)

Welcome to the Apple Support Communities.

Delete the Mail App. Then, go to the App Store, search for the App, and re-download it: Download apps and games on your iPhone or iPad - Apple Support.

You may need to then Add an email account to your iPhone, iPad, or iPod touch - Apple Support.

Jack

So I scheduled an appointment with the Apple store. I explained that the mail app has not been working correctly since before 15.3.1. She did a quick diagnostic and saw corrupt files. Here is the fix.

1. Set up phone as if it is new. Do not set it up as back up from the iCloud.
2. the mail app is fixed

The solution at the time was very acceptable to me. You either keep having the issue or not. You can continue to wait on Apple who is slow to recognize or fix problems or just keep having the issue. My phone mail works 100% without any issues after I did the reset without iCloud back up.

Apple, please hear our concerns and take this issue seriously. I’ve had iPhones since the beginning of iPhones. This is a major problem and I think we deserve a fix or an answer as to when we can expect a fix. Please.

Good news, I installed the just released iOS 15.6 update late last night and it seemed to fix this problem. Since installing the new update, I have not had the problem. I recommend doing this update to all who are having this problem. I hope it works for all of you as it did for me. Thank you.