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video streaming issues on safari

Since the latest mac os catalina and safari v15 security updates i have been unable to watch movies on certain streaming sites. On selecting watch, a blank screen appears and no user controls are available. Has anyone else encountered this problem? Is there a fix to it? I have tried all available options given on the safari video problem page


MacBook Air 13″, macOS 10.15

Posted on Feb 27, 2022 3:22 PM

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Feb 28, 2022 11:50 AM in response to asimaftab

Hello asimaftab,


It sounds like videos from a particular website are not working with Safari. Here are some resources that may help.


  • Could the videos on this webpage require a plug-in? If so, this would be expected behavior as seen in How to install Safari extensions on your Mac
    • "Safari no longer supports most web plug-ins. To load webpages more quickly, save energy, and strengthen security, Safari is optimized for content that uses the HTML5 web standard, which doesn't require a plug-in. To enhance and customize your browsing experience, use Safari extensions instead of web plug-ins."
    • You can also check to see if an extension could be preventing the videos from running.





  • If you subscribe to iCloud+ (have additional iCloud storage) see if you have iCloud Private Relay turned on About iCloud Private Relay. If so, review the information user "If a website or network doesn’t work with Private Relay" to see if this could be the cause. 





Hope this helps,


Have a great day.

video streaming issues on safari

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