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iPad with 15.3.1 iOS update load e-mails very slowly

Every since I updated my iPad with the latest 15.3.1 iOS update, my email is taking an extremely long time to load or sometimes the mail app just closes. I even turned it off and on but it did not resolve the issue. Any way to fix this?


[Re-Titled by Moderator]

Posted on Mar 8, 2022 3:37 PM

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10 replies
Question marked as Helpful

Apr 8, 2022 6:46 AM in response to Ben_Z1

Using 15.4.1 with iphone 10s. Since upgrading to 15 when I open mail I see a white page and takes 3-4 minutes for the emails to load. Never had problem before. Shut down app; turned off phone, all with no i

provements. Really let’s do some testing before you release an update. Not everyone has new phones they supply with you.

Question marked as Helpful

May 10, 2022 10:56 AM in response to LadyT777

I have had the same problem for the last 3 weeks. Sometimes all my emails open right away. Other times it takes about a minute or two. When I leave my mail box to go to another app and come back, same thing...a white page that takes forever to load. I do not have this problem with my iPhone. My iPad was purchased 15 months ago, so it isn't old.

Question marked as Helpful

May 5, 2022 6:22 PM in response to LadyT777

Clearly this is a known bug, and in typical Apple fashion: reboot, delete app, yaddi-yaddi-ya. Nothing works, turning off the privacy setting, zip -- in particular a reboot does jack-squat. I didn't see this one in the above comments, but another aspect is when in another app (e.g., a browser) and switching back to the mail app, you're presenting with a blank screen (again after finally opening Mail and getting your in-basket populated)... hitting the back arrow does nothing, the Mail app hangs for 20-30 seconds or more, before it finally shows back on your screen. Get your S#!+ together Apple, Mail used to one of your more "snappier" apps, now its almost worthless.

Question marked as Helpful

Mar 9, 2022 10:51 AM in response to LadyT777

Hello LadyT777,


If the Mail app on your iPad is slow to load and is closing unexpectedly, follow these steps to start:

• Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
 
• Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.


This information and more can be found here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open


If this continues, does this happen with every Wi-Fi network you connect your iPad with or only when it’s connected to a specific network? Let’s also follow the guidance in the ‘If you need help sending or receiving mail on your iPhone, iPad, or iPod touch’ section of this article: If iCloud Mail isn't working


If something else is happening, please provide more details and if you are getting an error of some kind. 


Cheers!

178 replies
Question marked as Helpful

Mar 9, 2022 10:51 AM in response to LadyT777

Hello LadyT777,


If the Mail app on your iPad is slow to load and is closing unexpectedly, follow these steps to start:

• Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
 
• Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.


This information and more can be found here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open


If this continues, does this happen with every Wi-Fi network you connect your iPad with or only when it’s connected to a specific network? Let’s also follow the guidance in the ‘If you need help sending or receiving mail on your iPhone, iPad, or iPod touch’ section of this article: If iCloud Mail isn't working


If something else is happening, please provide more details and if you are getting an error of some kind. 


Cheers!

Question marked as Helpful

Apr 8, 2022 6:46 AM in response to Ben_Z1

Using 15.4.1 with iphone 10s. Since upgrading to 15 when I open mail I see a white page and takes 3-4 minutes for the emails to load. Never had problem before. Shut down app; turned off phone, all with no i

provements. Really let’s do some testing before you release an update. Not everyone has new phones they supply with you.

Question marked as Helpful

May 5, 2022 6:22 PM in response to LadyT777

Clearly this is a known bug, and in typical Apple fashion: reboot, delete app, yaddi-yaddi-ya. Nothing works, turning off the privacy setting, zip -- in particular a reboot does jack-squat. I didn't see this one in the above comments, but another aspect is when in another app (e.g., a browser) and switching back to the mail app, you're presenting with a blank screen (again after finally opening Mail and getting your in-basket populated)... hitting the back arrow does nothing, the Mail app hangs for 20-30 seconds or more, before it finally shows back on your screen. Get your S#!+ together Apple, Mail used to one of your more "snappier" apps, now its almost worthless.

Question marked as Helpful

May 10, 2022 10:56 AM in response to LadyT777

I have had the same problem for the last 3 weeks. Sometimes all my emails open right away. Other times it takes about a minute or two. When I leave my mail box to go to another app and come back, same thing...a white page that takes forever to load. I do not have this problem with my iPhone. My iPad was purchased 15 months ago, so it isn't old.

iPad with 15.3.1 iOS update load e-mails very slowly

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