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iPad with 15.3.1 iOS update load e-mails very slowly

Every since I updated my iPad with the latest 15.3.1 iOS update, my email is taking an extremely long time to load or sometimes the mail app just closes. I even turned it off and on but it did not resolve the issue. Any way to fix this?


[Re-Titled by Moderator]

Posted on Mar 8, 2022 3:37 PM

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Question marked as Top-ranking reply

Posted on Mar 9, 2022 10:51 AM

Hello LadyT777,


If the Mail app on your iPad is slow to load and is closing unexpectedly, follow these steps to start:

• Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
 
• Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.


This information and more can be found here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open


If this continues, does this happen with every Wi-Fi network you connect your iPad with or only when it’s connected to a specific network? Let’s also follow the guidance in the ‘If you need help sending or receiving mail on your iPhone, iPad, or iPod touch’ section of this article: If iCloud Mail isn't working


If something else is happening, please provide more details and if you are getting an error of some kind. 


Cheers!

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178 replies

Jun 15, 2022 10:56 AM in response to Ben_Z1

I have the same problem. 1:12 seconds until the last set of mail loaded on my iPad Pro 15.5 and the time before it closed without loading the mail at all. Same mail loads instantly on my iPhone 13. I tried both of your suggestions- closing app and restarting. I am able to open comcast mail on their site and google mail on their site, but neither will load quickly into the Apple Mail app. I have the same problem on my wifi in Pennsylvania and in Delaware. Due to this information, it seems that the iPad OS 15.5 is the problem. I actually have had the problem for quite a while and it might be the OS before this that is the problem.

What else can I try? It is very frustrating as well as SLOW to wait for reloading every time I go to mail. This is the ONLY app I have this problem with.

Thanks,

Jackie

Jun 20, 2022 12:32 PM in response to Rota4566

Likewise here, my iPhone was the problem device. I removed each of the accounts per Apple support. With no accounts I noticed that the email app was still very slow opening. I then deleted the iOS email app and re-installed it. Added each mail account one at a time checking after each one for performance. Each account loaded without issue and the email app ran perfectly.

Kudos to Apple support and their patience and willingness to work with me through this.

Jun 21, 2022 9:33 AM in response to loriltx

Try the solution that worked on my iPhone, make sure everything is accessible on a computer or other device and on your iCloud. Remove the accounts, delete the mail app, RE-install the mail app, add each account back on your iPad checking to see how it works after each is added.

I had the same issues most everyone is complaining about and had been growling about it since earlier in the year. I did the aforementioned and finally the iOS mail on my phone is working perfectly.

Jun 21, 2022 11:30 AM in response to RobF63

I have no problem with the mail app on my iPhone. The problem is with the iPad. I have tried every suggestion, including yours and the problem persists. Based on the reports I’ve read I am 100% certain this is a problem with the latest update of IOS for iPad and, unfortunately, I suspect I will have to wait for the next update for this problem to be corrected. By now, based on all the problems reported with the mail app on the iPad, Apple knows there is a problem

Jun 21, 2022 5:58 PM in response to okhoneybee

My husband sat on the phone with Apple for 4 hours. The issue seems to be fixed.

We had to restore to factory settings and set up as a new device.

Don’t restore from the settings on iCloud or you’ll have the same issues.

The tech was very nice. As we were on the phone, a programmer came through. They are aware of the situation. They are trying to fix it but IOS 16 is coming in Sept. Hopefully, that will fix it or call support.

Good luck to all still having the issue.

Patience is the word of the day.

Jun 26, 2022 9:46 AM in response to LadyT777

I have been having this issue for the past month. I spoke with Apple Support and we deleted a lot of emails but it didn’t work. Yesterday, I accidentally deleted the blue mail App from my phone. I had to re download it from the Apple store and set up my email accounts again. This actually corrected the issue. My emails are loading as normal now.

Jun 29, 2022 12:51 AM in response to LadyT777

My apple Mail app on iPad has behaved much better since I downloaded the GMail app - It seemed to have cleared a backlog that built up while I was away for a few days..

I’ve kept both, prefer to use apple, but the gmail is there if apple gets stuck


Maybe this helps the tech guys at apple to identify this problem, which is affecting quite a lot of folk?

Jul 1, 2022 12:13 AM in response to el robo

Clearly a great many people have had this problem since the last software update. I don’t think its acceptable that we should be expected to attempt all sorts of deleting and reinstalling applications which may or may not work ‘just in case’. Apple seem to be very silent on this issue. I am more then just a tad ticked off looking at a white screen for minutes every time I want to read an email. Come on Apple, own up and tell us that you are seriously working on this.

Jul 2, 2022 11:12 PM in response to Ipadpromaildelay

I’ve posted this before, but will repeat in case anyone hasn’t seen it......

Support talked me through deleting and reinstalling the app, and it worked - for just 24hours! Then it got stuck again


Following advice from someone on here (thanks!) I installed the Gmail app (which can be used for other email providers too) and not only does that work fine, but it seemed to clear a blockage in the apple app, so now that is working ok too.


If it gets sluggish, I use the gmail one, but mostly I use apple


Hope that helps anyone who is struggling, but I completely agree - this is Apple’s problem, and it’s unacceptable that they haven’t fixed it

iPad with 15.3.1 iOS update load e-mails very slowly

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