iPad with 15.3.1 iOS update load e-mails very slowly

Every since I updated my iPad with the latest 15.3.1 iOS update, my email is taking an extremely long time to load or sometimes the mail app just closes. I even turned it off and on but it did not resolve the issue. Any way to fix this?


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Posted on Mar 8, 2022 3:37 PM

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Posted on Jun 5, 2022 5:47 AM

I talked to Apple support because I was having this problem and they told me to delete the original email app and reinstall a new one from the App Store. Worked perfectly. Everything is working as it should.

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178 replies

Mar 9, 2022 10:51 AM in response to LadyT777

Hello LadyT777,


If the Mail app on your iPad is slow to load and is closing unexpectedly, follow these steps to start:

• Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
 
• Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.


This information and more can be found here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open


If this continues, does this happen with every Wi-Fi network you connect your iPad with or only when it’s connected to a specific network? Let’s also follow the guidance in the ‘If you need help sending or receiving mail on your iPhone, iPad, or iPod touch’ section of this article: If iCloud Mail isn't working


If something else is happening, please provide more details and if you are getting an error of some kind. 


Cheers!

May 21, 2022 1:06 PM in response to Beerfueledrunner

This does not help on the bug but while I had the issue I moved to gmail app for gmail and outlook app for work email. They work well. I still prefer iOS mail app so as 15.5 made things ok for my iPhone again, I moved back. But I am finding very odd that Apple is not fixing this for everyone after all this time. They must have the data that says which device models, os versions, etc have the issue.

May 31, 2022 2:49 AM in response to LadyT777

Oddly, since I installed the gmail app, the iPad Mail seems to be working better! So if you are having problems, you might like to try this and see if it works for you too. Maybe it clears some sort of backlog.....


I have to say I prefer using iPad mail when it is working- I can’t work out how to stop gmail app from adding my sent Mail replies to the threads in my inbox - irritating!

Jul 14, 2022 2:57 PM in response to LadyT777

We are having the same problem. Click on Mail App and get white screen. Have to wait a minute or 2 or 3 before it comes up, while the wheel in the right corner spins. I restarted the iPad, deleted the mail app and restarted, then reinstalled. Still no good. My next step is delete the mail app, delete all the mail accounts, then restart the iPad, reinstall mail and sign into all mail. Hope this works.

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iPad with 15.3.1 iOS update load e-mails very slowly

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