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iPad with 15.3.1 iOS update load e-mails very slowly

Every since I updated my iPad with the latest 15.3.1 iOS update, my email is taking an extremely long time to load or sometimes the mail app just closes. I even turned it off and on but it did not resolve the issue. Any way to fix this?


[Re-Titled by Moderator]

Posted on Mar 8, 2022 3:37 PM

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Question marked as Top-ranking reply

Posted on Mar 9, 2022 10:51 AM

Hello LadyT777,


If the Mail app on your iPad is slow to load and is closing unexpectedly, follow these steps to start:

• Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
 
• Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.


This information and more can be found here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open


If this continues, does this happen with every Wi-Fi network you connect your iPad with or only when it’s connected to a specific network? Let’s also follow the guidance in the ‘If you need help sending or receiving mail on your iPhone, iPad, or iPod touch’ section of this article: If iCloud Mail isn't working


If something else is happening, please provide more details and if you are getting an error of some kind. 


Cheers!

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178 replies

Jun 4, 2022 7:04 AM in response to LadyT777

Well, so far so good!

My mail seems to be loading normally so far……. Here is what I had to do- First, I deleted the Mail App. I restarted my iPad. I turned on each of my e- mail accounts and waited for them to load. I noticed that a number of e-mails loaded with No Subject, but if I opened them the contents were there. Some loaded with No Subject, and No Sender. Again, if I opened them, the content was there. This was pretty frustrating AND the Mail App was still loading extremely slow just like before. This was worse than before, so I “bit the bullet” and decided to completely wipe the iPad. I keep my iPad backed up every day, so I knew I could do a complete backup after erasing everything.

So far so good. I got my e-mails back with correct subjects and senders. The Mail App seems to be loading normally as well.

This has been normal for a full day so far. But alas, I did lose all my Wordle stats, but I keep a record in my Notes App, so I am okay with this small inconvenience…..


Hope this helps others.


Jun 5, 2022 8:19 AM in response to Mike Vidal

It did not work for me either. So I went a different route—. See below.


Here is what I had to do- First, I deleted the Mail App. I restarted my iPad. I turned on each of my e- mail accounts and waited for them to load. I noticed that a number of e-mails loaded with No Subject, but if I opened them the contents were there. Some loaded with No Subject, and No Sender. Again, if I opened them, the content was there. This was pretty frustrating AND the Mail App was still loading extremely slow just like before. This was worse than before, so I “bit the bullet” and decided to completely wipe the iPad. I keep my iPad backed up every day, so I knew I could do a complete backup after erasing everything.

So far so good. I got my e-mails back with correct subjects and senders. The Mail App seems to be loading normally as well.

This has been normal for a full day so far. But alas, I did lose all my Wordle stats, but I keep a record in my Notes App, so I am okay with this small inconvenience…..


My mail seems to be loading normally so far…… 3 days and counting.


Hope this helps others.

Jun 6, 2022 6:13 PM in response to Mark Dane

I’ve deleted my email accounts & reinstalled and that doesn’t work. I’ve deleted and reinstalled the Mail App twice and that doesn’t work. I was on the phone for over two hours the other day with Apple Support and got disconnected. They had my number from the night before when they scheduled to call me the next day. I never got a call back, nor did I even attempt to call them…waste of time.

! I told her about the comments here and she reviewed them saying she hadn’t heard of the issues before! She was going to have me restore my iPad through my computer as it is supposed to install all updates before I restore from my backup. I’ve never had time to try it yet, but I’m sure sick of dealing with this! Sure wish Apple would fix this before they issue all of the new stuff they announced today!

Jun 6, 2022 6:37 PM in response to bnbush

If you didn’t do it this way, try it. Delete the mail app. Reboot the phone or ipad. Reinstall the app.


if you don’t reboot in between it doesn’t clear memory. I did that and all my mail accounts have worked since early last week.


And probably no point in addressing Apple, they don’t read these. If you call them and point them at this you’d think it would mean something though!

Jun 6, 2022 7:04 PM in response to Richmond Sweet

I did do it this way twice. Still not working correctly. It will now let me read and access 2-3 emails before going back to blank screen and starting all over again😏😡


She did tell me she’d discuss it with her supervisors and they would be in touch with “the powers that be” if it didn’t work after restoring it. I guess they won’t know since she never got back with me😗

Jun 8, 2022 2:53 AM in response to LadyT777

I, too, am experiencing this annoying bug with opening my emails on my iPad Pro. While one is a little relieved to see others having to deal with this (so not being the only user on the planet going slowly mad trying to view one’s mail) the number of us suffering must surely prompt Apple to fix this, and fix this fast. I don’t use emails for work - just family stuff, hobbies, entertainment and general rubbish - and I’m frustrated, so you unfortunates who need this app for your businesses, well, I feel for you, I really do. Updates are supposed to fix things, not cause worse problems!!

Jun 8, 2022 5:00 AM in response to LordGrampy17

Yesterday I tried deleting the mail app, then reinstalling. I had done this 2 weeks ago and it did not work then. But I figured “ What the ****!” With other users claiming success doing this. I also deleted all the emails which had reloaded with No Sender and No Subject. Those I needed to keep I either printed or forwarded to myself. That seemed to do the trick. Working fine now. Emails loading normally. Fingers crossed.

Jun 11, 2022 7:44 AM in response to MikeWoody56

The only thing I haven’t done yet is wipe out my iPad and start all over…nothing else suggested has worked!


Now I’ve got a new issue with my mail. If I’m looking at something on the internet and would like to share it, I can’t. When I choose to email it to someone, a blank screen pops up and the email never opens to be able to send it. And, most times after a few seconds, the whole thing closes out and goes away. Anyone else have this problem? I can send it via a text, but not email.


I’m so fed up with Apple! They know this is going on and have done nothing about it😡

iPad with 15.3.1 iOS update load e-mails very slowly

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