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Handwashing Reminder doesn’t working with Watch SE

I've reset both my phone and my watch a few times but still can't turn on the Handwashing Reminder. I cannot choose 'always' and 'exact location' because I do not have an option for Handwashing under the iPhone location services heading. The watch has this option, but it is not allowed to choose there. Can anyone help with a solution for this?

Apple Watch SE, watchOS 8

Posted on Mar 9, 2022 2:59 PM

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10 replies

Mar 10, 2022 10:58 AM in response to selmanbasgoze

Hello selmanbasgoze,


Welcome to Apple Support Communities! Let's make sure you have that set up completely. Per the fdollowing article:


Set up Handwashing on Apple Watch


One point of note:

To receive handwashing reminders, you must set a home address in your My Card in the Contacts app on iPhone.

Can you make sure you have that set up?


Add your contact info on iPhone


Cheers!

Mar 10, 2022 11:20 AM in response to selmanbasgoze

selmanbasgoze,


Let's try refreshing a few things. First, in Settings > Privacy > Location Services, do you have Location Services enabled for the Health app? If not, let's do that.


Then, we'd like to have you force quit both the Settings and Watch apps. After that, launch the Watch app, navigate back to Handwashing and tap on 'Location settings' below the 'Handwashing Reminders' that is grayed out. This path is important as it's going to hopefully take you to a specific place in Settings for this option. Does Handwashing then appear in Settings where you can toggle the location services permissions?


Thanks.

Handwashing Reminder doesn’t working with Watch SE

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