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BetPizzle Author

Level 1

6 points

Face ID not recognising my face or able to reset ‘move lower’ ‘move higher’

my Face ID stopped recognising my face, it was working fine. I have an iPhone 13pro max.

I’ve tried resetting my Face ID but it won’t recognise my face constantly saying ‘move lower’ ‘move higher’ despite my face being in the box.

I’ve reset my phone and have the latest iOS (15.4) but nothing.

please help, it’s driving me mad having to constantly put my code in.

thanks!

iPhone 13 Pro Max

Posted on Mar 15, 2022 5:43 AM

Top-ranking reply

ProustGiulio

Level 10

208,596 points

Posted on Mar 15, 2022 5:47 AM

See this support article:--> If Face ID isn't working on your iPhone or iPad Pro - Apple Support

and/or this one:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

If the issue persists, contact Apple Support directly, using this specific link:--> Apple Support , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple - Find Locations - Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

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Face ID not recognising my face or able to reset ‘move lower’ ‘move higher’

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