Face ID not working for Apple Arcade activation

I’ve seen people say it worked after commenting on this thread so I’m just here trying that 🤣

**edit**

it did not - what did work was turning Face ID off for the App Store. It then asked me to use my password instead

Mine currently won’t work either. It will not even time out or anything, it just continues to try and read my face. Trying to figure out any other options besides just commenting on here, and everyone says that it works right after you comment on here. Please provide other options.

*update* Instead of commenting on here and hoping for the best, do yourself a favor and just go to your settings and go to your Face ID and turn them all off and back on. It worked after that for me.

Turn off your Face ID for everything, then try to subscribe again. Turn it back on after the transaction is done.

Update: going into my settings and turning Face ID off and then on again worked for me.

I ended up turning off Face ID for the App Store and was then able to activate my arcade by entering my password. Nothing else worked for me.

Same issue. Commenting to see if it works

edit: it worked, I swiped back to the App Store immediately after posting and it asked me to put in my password.

I ended up turning off FaceID. It then prompted me the password. I turned FaceID back on when I got into Apple Arcade.

This worked for me! I let it time out and the screen just go to sleep, then woke up the screen and it then asked for my Apple ID !

Had to log out of the Game Center and relog back in and that took care of it

I had the same issue. What worked for me is that I double clicked my home button and it brought up a prompt for my Apple ID password. When I put that in it let me activate my subscription.

If you double tap the right side button, it will allow you to put in your iTunes password

All you have to do is either double tap your home button or swipe up on the newer phones without home button. FaceID prompt will go away and ask for passcode

I think commenting on this thread does legitimately work. Although mine resolved before I ACTUALLY commented. It seems like what triggers it is when you sign in with your Apple ID here online (getting ready to comment). Then it sent me a notification saying someone was signing in (on my phone that was frozen on Face ID), I had to enter the verification code, and then that seemed to somehow trigger me to enter the password on my phone. As if logging in elsewhere made the device want to re-verify me or something. Not really sure - what a weird glitch, but thank goodness for you people here on this forum!

By the way - Face ID still was blinking and blocking my entry of my password once that field appeared. Tapping the center of the blinking Face ID logo will make it go away (only do that once it presents you with the password field).

I’m having this same issues. I’ve been trying for the last 2 weeks and it doesn’t get past the screen to use Face ID but the Face ID does not work.

edit - as soon as I commented, I was able to log in with my password and it worked!

Turn off your Face ID for everything, then try to subscribe again. Turn it back on after the transaction is done.