Face ID not working for Apple Arcade activation

Commenting as other users said that replying has made it work.

In fact, it is! Posting a reply forces iPhone to request your password which in turn unlocks Arcade.

totally stupid!

Commenting so that it works for me too

**edit: it literally worked, seconds after reading this post and commenting it worked. I got the Face ID verification icon and double tapped home button and it asked for Apple ID password.

Seems like this is a common issue. Same problem. Stuck on Face ID while trying to activate Apple Arcade on iPhone through the Verizon plan. My iPhone does not have a home button, so, I cannot double-tap like the other user. I left it on Face ID "mode" while typing this comment...Whoa, Face ID just timed out and asked for a password instead.

Everyone reading this: I guess you have to actually type in a comment here to activate Apple Arcade. This is next-level scary...

Same exact issue. Brand new device, Face ID works perfectly except for Arcade activation (included in wireless plan). Hoping this fixes the issue as it has for others. Chat session with Apple support the other day was useless.

Same issue as the original poster. Face ID is turned on and activated for app store, etc. but does not work when attempting to activate the 3 month trial of Apple Arcade. The screen just brings up the Face ID indicator, but nothing actually happens. It doesn't even time out and eventually ask for a passcode or my password. Just sits on the screen, indefinitely.

Literally every other application which uses Face ID has worked flawlessly, up until now. This seems to be specific to Apple Arcade activation.

I’m not sure if I hope this works when I comment or not lol. I’m about to find out if it does though.

edited to say that it did work as soon as I clicked back over & I didn’t even have to enter my password. Idk why but if you’ve tried everything else then leave a comment 🤷‍♀️

Same problem as all above. Face ID comes up and nothing happens. Until I tap on Face ID and it blanks out. I literally used Face ID to get to this page. I just set up Disney+ with no issues. Fix this!

I came here looking for answers to the same issue. Saw people saying when they commented it worked, so I clicked reply to leave a comment. It prompted me to sign in to the website with my Apple ID, and the same exact thing happened where the Face ID icon came up and just pulsed but would not recognize me! I ended up being able to manually sign in though. I’m hoping once I post this I can activate arcade. Pretty disappointed in Apple though, this is obviously a very common problem and seems like something that would be a quick fix yet here we are.

Trying to activate my Apple Arcade and the Face ID isn’t working and I can’t get past it because it literally just sits there and does nothing and doesn’t ever ask for my password or anything so how am I supposed to activate it then?

Same issue as everyone else. Face ID won’t work for arcade.

Same thing is happening for me too. Let’s see if leaving a comment works for me like it did for some of the others…

So, I guess typing that I’m having the exact same issue is the secret? Cause I’m getting really annoyed by this.

*edit* sure as all get out, it worked

It actually worked!!!

I run into the exact same issue. I got Arcade through my cellular provided, and the Face ID is not working to activate it :/