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intookst Author

Level 1

4 points

I have a new iPhone 11 and the setup will not get past preparing update

I can not get my new phone will not get past preparing update, it’s been 4 hours now. I powered it off and after the initial questions it went back to download update, that took 45 mins and then it get to preparing update and it’s stuck there now. Of course I can’t do anything as it’s new. My old phone starts the process of transferring but it just spins & spins.

iPhone XR, iOS 15

Posted on Mar 29, 2022 8:02 PM

Top-ranking reply

javaliga

Level 10

119,869 points

Posted on Mar 29, 2022 8:14 PM

Your best option may be to make an appointment at the Genius Bar in an Apple Store near you and let them look at it. If that is not possible use the online Apple Support option. Either way:

Genius Bar Reservation and Apple Support Options - Apple

You might also try updating it with a computer (iMac or PC):

Update your iPhone, iPad, or iPod touch with the Finder - Apple Support

Update your iPhone, iPad, or iPod touch with iTunes - Apple Support

Also see the replies to:

I’m trying to update my phone but it keep… - Apple Community

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I have a new iPhone 11 and the setup will not get past preparing update

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