Waiting for ‘webcourier.push.apple.com’ message

I'm currently on the phone with Apple Support and they have no idea how to fix it. The customer support agent is following a basic troubleshooting script (Have you restarted? Which version? Which browser? Have you tried holding shift to select multiple pictures? etc.) and it's quite frustrating especially when she sounded like she didn't even know what CHROME was. Plus, I mentioned that all of this was working perfectly prior to April and her response was "Oh." She is transferring me to her supervisor who "might be able to help me out more" but it's been so long and I have no faith they will resolve it so I just hung up. I really wish Apple will fix this soon because this is ridiculous. As someone said, our photos are literally held hostage here and we are paying them to do it?

I will mention though, out of desperation, I kept on trying to download multiple photos. And every once in a while (approx. 1 out of 5 tries), it would let me download 30 at a time or even 50! I know it's not much help for people needing to download hundreds -- and we absolutely shouldn't have to manually do this -- but in a pinch, I was able to download what I needed for the photo book I was trying to make.

Same thing here.

This used to work; it is completely unacceptable. I am paying for iCloud and I need to be able to download my pictures.

Please let me know if anyone makes progress with that issue.

I had recently reported problems downloading more than 1 video file from the cloud....I have just discovered the problem was my Google Security setting.

Thank you for your time.

Good morning Everyone,

I had the same experience on 'Case: 101674003141' today.

I proved to them that this used to work because I kept records of my downloads for the past 2 months.

I went from downloading 400+ videos to 30.

I will need to 2 week vacation to download all of my videos. :(

Yesterday, April 9, I was downloading 20-40 at a time, working well as usual, and all of a sudden I got the same message. I went back to it later, even restarted my computer. I could not even download one photo. This morning I can download one photo at a time but can't even download 4.

Looks like i picked the wrong time to download all my photos from phone to my windows pc then. been facing the same problem since hours ago. i could download 20 photos at once only and i have 8k+ to download :( if anyone found a solution please share

I have the same problem! I have been downloading as many photos as I wanted the last time being March 30th. Yesterday was not able to download at all and today I still couldn't download, but tried to download fewer photos. It worked, but only the one time, I can't download anymore. And yes, I did try the basic steps, logging out and back in and restarting my computer...

This used to work so well, I am disappointed. Hope it gets fixed soon!

I have the same problem wanting to download 190 photos. The download worked brilliantly before.

I insist on Apple to correct this hugely annoying problem immediately. After all, we pay for the service! Thanks in advance for your very prompt help. I need to create a photo album urgently.

Same here. I’m on Windows 10, tried in Edge and Chrome but neither work. If I do a few pics it will let me, but any more that 30 it just hangs after flashing the “waiting for webcourier… “ message. At one point tonight I was able to download hundreds of pics at a time, which is what I need to do, then it just stopped working. Cleared cache, browser cookies, restarted, rebooted, checked the Apple driver, did everything but swing a dead chicken. It’s 5am now and I’m giving up. I’m paying for iCloud storage, Apple please fix this!!!

Totally agree as having the same problems with icloud photos on Chrome and Safari with my iMac - have 20,000 photos to download. I'll be in a retirement home by the time I'm finished at this rate. What a total joke! Was fine a few days ago. I wish they'd admit there's a fault rather than lie and say it's always been like this. I've been chipping away at downloading my photos for months and this is an overnight change from 100 to now one at a time!

Any solution to this Apple? I need to get 700 photos for work and only got as far as 200.

Now I can’t do any?

I use iCloud to back things up - but need them out the cloud to work on them.

needs a quick and successful resolution!!

Any solution to this Apple? I need to get 700 photos for work and only got as far as 200.

Now I can’t do any?

I use iCloud to back things up - but need them out the cloud to work on them.

needs a quick and successful resolution!!

Feel like my photos are being held hostage!!! Need to copy/download all my photos as a backup. Pay for storage and now can't do what I want with MY photos!! Frustrated beyond belief

Why isn't the issue being resolved?

Like others said this is frustrating. Was able to download 1,000 photo at once yesterday, then it kept getting smaller amount. I have 9 photos left and keep getting that message this morning!!! Lesson learned, delete the pictures I don't want and download weekly.

Same issue here - I'm on Windows 11 and I am only able to download 3 photos at once...attempt anymore and it brings up the same  "Waiting for ‘webcourier.push.apple.com’ message". Videos will only download singly. Again, like others I am used to simply selecting as many photo or video files as I like and have them all placed into a zipped folder...FIX IT PLEASE!