You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

junemofu Author

Level 1

0 points

Can't sync Iphone with PC

So I'm trying to sync my phone with my PC so I can download my MP3 files on my phone, but it won't let me without updating my phone, and the update fails for an unspecified reason :[ It's the current version of itunes on my computer, and it's an Iphone 7+.

2022-04-09 02:27:06.433 [5468:48f0]: restore library built Feb 25 2022 at 14:44:49

2022-04-09 02:27:06.433 [5468:48f0]: iTunes: iTunes 12.12.3.5

2022-04-09 02:27:06.440 [5468:48f0]: iTunes: Current software version: 19D52

2022-04-09 02:27:06.440 [5468:48f0]: iTunes: Apple Mobile Device version: 1369.102.2.100.1

2022-04-09 02:27:06.440 [5468:48f0]: iTunes: Software payload version: 19E258

2022-04-09 02:27:06.440 [5468:48f0]: iTunes: Using MobileRestore state machine

[09:28:21.0567] Failed to get location ID from booted OS device

[09:28:21.0567] Proxy returned empty location ID

[09:28:21.0642] =====================================================

[09:28:21.0642] Device info:

[09:28:21.0642] board configuration: D11AP

[09:28:21.0642] Board ID: 0xA

[09:28:21.0642] Chip ID: 0x8010

[09:28:21.0642] ECID: 0x241A03C030026

[09:28:21.0642] Serial Number: DX3YQ0D6HG03

[09:28:21.0642] USB Location: 0x0

[09:28:21.0642] USB Name: (null)

[09:28:21.0642] Starting State: Booted OS

[09:28:21.0642] Production Fused: YES

[09:28:21.0642] Device Name: Numbers’s iPhone

[09:28:21.0642] Installed Build: 19D52

[09:28:21.0642]

[09:28:21.0642] Build Info:

[09:28:21.0642] Restore Bundle Path: C:\ProgramData\Apple Computer\iTunes\iPhone Temporary Files

[09:28:21.0642] =====================================================

[09:28:21.0647] requested restore behavior: Update

[09:28:21.0667] Automatically set FormatForAPFS => True and FormatForLwVM => False.

[09:28:21.0670] Found a device with an unknown registration class.

[09:28:21.0670]

[09:28:21.0674] Changing state from '(null)' to 'Restoring'

[09:28:21.0674] Performing preflight on booted OS device...

[09:28:21.0676] device doesn't support hardwareModelStr query : Failed to retrieve (null)/HardwareModel from device ((null) (kAMDGetProhibitedError))

[09:28:21.0676] AMDeviceCopyFDRPreflightOptions: Skipping FDR preflight

[09:28:21.0676] Can't merge source dict if it's NULL

[09:28:21.0676] Successfully preflighted restore

[09:28:21.0681] Stashbag commit failed: NULL manifest - manifest is required on this device

[09:28:21.0682] Failed to commit stashbag

[09:28:21.0683] Finished BootedOS Restore Phase: Failed

[09:28:21.0683] State Machine Dump, status:ERROR - [state:BootedOS remaining-cycles:0] -> [state:Recovery remaining-cycles:2 (current state)] -> [state:RestoreOS remaining-cycles:1]

[09:28:21.0683] Restore completed, status:4000

[09:28:21.0683] Failure Description:

[09:28:21.0683] Depth:0 Code:4037 Error:Failed to commit stashbag

[09:28:21.0683] Depth:1 Code:4000 Error:Stashbag commit failed: NULL manifest - manifest is required on this device

[09:28:21.0683] Changing state from 'Restoring' to 'Error'

[09:28:21.0683] State is now set to error: Failed to commit stashbag

Posted on Apr 9, 2022 2:43 AM

Top-ranking reply

turingtest2

Level 10

274,516 points

Posted on Apr 9, 2022 4:11 AM

See If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support. If you're trying to update using iTunes try over the air instead, or vice versa.

Note if you're getting a -4000 error when updating from iTunes you need to remove your device passcode, update, then enable again afterwards.

tt2

View in context

Can't sync Iphone with PC

Similar questions