AppleTV 4K music app has audio dropping

Per support, smack and whack back to a factory and start over. We shall see.

Been there, done that. I’ve used every possible configuration from running into two different Rotel av preamp bypassing the tv and trying three different monitors. Also, when the audio drops, the tv speakers also have no output. Restarts don’t resolve the issue.

listening to a track that fails, stop/start the track may play fine, then two tracks later fails just a few seconds in.

I forgot to state also, there are issues trying to play music videos. Audio drops shortly after starting the video. This happens often enough that I could make a test case for debug code.

different high grade cables (all pass AppleTV tests), outlets (Volt meter tested), attached devices, two different apple AppleTV. My network is extremely clean and very fast (20 years as a Network escalation engineer). I use enterprise grade hardware.

Multiple other music apps on the same AppleTV work perfectly.

It’s all two channel audio tracks. This AM, it fudged on David Gates goodby girl. Prior to the last three firmware updates, I’ve never had a problem for years and years. It’s only been an issue with the Apple Music app and Prime video. I’ve tried every setting apple allows.

I don’t listen to multichannel music. My other music apps function normally. Its happening often enough to irritate the **** out of me.

Theres nothing odd in the tcp stream when the event takes place. Packet traces look clean in both functioning and non functioning.

I’ve got a full gigabit (up and down) fiber run into my system. I’ve monitored the ip traffic while the device is playing (managed switch). Even a 4K streaming video makes just a minor bump in my systems bandwidth.

100% of the time, I run the AppleTV device into the monitor, then fiber out to my preamp. Keeps it simple for the spouse. I’ve only connected into the Preamp to remove any chance the tv may be involved. It’s happened on Samsung QLED, two Vizio 65” 4K (different models)