During workout, AppleWatch stops music

Question

Level 1

0 points

During workout, AppleWatch stops music

Hey all here is the issue:

During outdoor run workouts, I use the timer for interval training on my watch while listening to Spotify/Apple Music playing from my iPhone via AirPods Pros.

Once the time reaches 0:00, I receive haptic feedback on my wrist and the audio stops. When I try to press play on my watch, it will no longer play through my AirPods, the audio plays on my iPhone. I then need open the audio app and select the desired output. Previously, my audio would lower until I exited the timer but would continue playing with no issue.

Here are some settings that have made no difference:

When timer ends - a sound is assigned - it is not set to "Stop Playing"
iPhone - Watch - Workout - Voice Feedback is OFF

I have reset both devices and repaired them multiple times to no avail.

Any help would be greatly appreciated!

Apple Watch Series 4

Posted on Apr 13, 2022 3:04 PM

Reply

Answer 1

Gena_D

Community Specialist

Apr 14, 2022 11:15 AM in response to maybe_mitch

Hello, maybe_mitch.

This is definitely curious behavior. We would suggest that you restart all three devices. You mentioned having "reset both" devices, though we're unsure what specific steps you took on which devices. Just to make sure:

Unpairing and re-pairing your Apple Watch and AirPods may help as well:

Unpair and erase your Apple Watch

Also, please make sure all devices are updated fully. If the issue persists, further assistance may be needed. We want to make sure you reach the right team for help with your devices, so we recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support.

Thank you for participating in the Apple Support Communities and have a wonderful day.

Reply

Answer 2

maybe_mitch Author

Level 1

0 points

Apr 14, 2022 12:42 PM in response to Gena_D

Thanks for the help!

I have erased all content and settings from my Apple Watch, repaired, and reset my AirPods. All devices are kept up to date. This hasn't always been an issue to I'm not sure if it is a software or user error.

Reply

Answer 3

Shannon_DN

Community Specialist

Apr 14, 2022 12:57 PM in response to maybe_mitch

Thanks for additional information.

Just to confirm, after completely erasing the watch, does the same thing still happen?

If so, can you tell us if you start the music from the watch or from the phone? If you start it from the phone, let’s test by starting the music from the watch and then setting your timer. Let us know if that works.

We look forward to hearing from you.

Reply

Answer 4

maybe_mitch Author

Level 1

0 points

Apr 15, 2022 8:04 AM in response to Shannon_DN

Yes, the problem persists even after erasing the watch.

I play the audio from my phone as I am unable to speed up Spotify podcasts from the watch. But the issues does still happen even if I play the audio directly from my watch.

This issues does not happen when using Apple Music.

Reply

Answer 5

hc1111

Community Specialist

Apr 15, 2022 8:11 AM in response to maybe_mitch

Thanks for those details.

Since this is persisting after erasing, we recommend you Contact Apple Support so they can look into additional support options with you.

All the best.

Reply

During workout, AppleWatch stops music

Similar questions