Apple TV 4K Dolby Atmos sound problems in Netflix

Hi, after a flurry of activity and responses from community specialists advising to check various basic things, all has gone quiet. Tried to watch an atmos movie on Netflix via the Apple TV last night and the sound juddered straight away rendering it unwatchable.

How do I go about reporting this to Apple as it must be an issue with the box?

Yes, the problem seems to persist. Interestingly, I went onto Netflix to watch a 4K movie last night and none of the 4K movies shown had the atmos symbol. In fact, it looked as though all of the atmos movies had been removed.

However seems they’re back this morning. Perhaps a fix is underway?

Hi, thanks for your reply. I have continued to review this over the past few weeks. Basically, the issues with Atmos via Netflix on my Apple TV 4K continue. Tried to watch Spiderhead last week and there so much clipping and sound failure that in end I had to disable atmos in order to complete the movie. Defeats the object of having an atmos enabled sound system. I have also noticed the 4K content menu page on Netflix no longer shows atmos though some movies seem to have it. Have tried other movies but still experiencing the clipping issue. I’m running on v15.5.1. Apple/Netflix should at least being acknowledging there is an issue by now, let alone finding a fix.

Netflix settings are all fine, highest streaming qualty..

Yes, on latest software v15.4.1..

Happens mostly on Netflix but also happened on Disney plus last night. Looking at other comments on this and other forums, I believe this is most likely to be an Apple software issue

Ok, this issue seems to have been kicking around for at least 6 months. Has Apple acknowledged this as a known issue?