Am I receiving the correct Logitech Combo Touch for iPad 9th generation?

I purchased an iPad 9th generation from the Apple Store recently, and also a Logitech Combo Touch with Trackpad keyboard that is advertised at the Store as being "for iPad (9th generation). Both were shipped to my home via UPS. But the Logitech keyboard's box is marked as follows: iPad (7th" and 8th" generation), which is not the keyboard shown on my order.


I contacted an Apple "specialist" and she arranged for me to return the keyboard to exchange for the correct one, which in turn I received yesterday. However this new keyboard is marked on the front and side of the box as being for iPad 7th and 8th generation, so I contacted Apple once more to explain that the keyboard is for an iPad 7th and 8th generation. The "specialist" I chatted with made arrangements for me to return the keyboard and have the correct one shipped to me once more.


The Logitech keyboard seems to work fine with the iPad 9th generation, but don't understand why it should be marked for iPad generation 7th and 8th only. Maybe the Apple Store has not notified the sales specialists about this keyboard?


Posted on May 11, 2022 10:32 AM

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Posted on May 13, 2022 2:48 AM

As a customer don't see it that way. Why should I ask Logitech for a product that is being sold at the Apple Store to be for iPad 9th generation? I didn't buy it directly from Logitech, but from the Apple Store.


Anyway, the Logitech keyboard being sold at the Apple Store "as being for iPad 9th generation" was designed for iPad 7th and 8th generation, and it works perfectly with iPad 9th generation. But if one goes to the Apple webpage and buys a keyboard that's on display for iPad 9th generation, and a few days later receive the keyboard that is marked for iPad 7th and 8th generation, should one return it to Logitech?

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May 13, 2022 2:48 AM in response to LotusPilot

As a customer don't see it that way. Why should I ask Logitech for a product that is being sold at the Apple Store to be for iPad 9th generation? I didn't buy it directly from Logitech, but from the Apple Store.


Anyway, the Logitech keyboard being sold at the Apple Store "as being for iPad 9th generation" was designed for iPad 7th and 8th generation, and it works perfectly with iPad 9th generation. But if one goes to the Apple webpage and buys a keyboard that's on display for iPad 9th generation, and a few days later receive the keyboard that is marked for iPad 7th and 8th generation, should one return it to Logitech?

May 11, 2022 6:45 PM in response to LotusPilot

Agree. But the Apple Store webpage should be updated to indicate that the Logitech keyboard, even if marked "iPad 7th and 8th generations" is compatible with the iPad 7th through 9th generations. I would not have returned the first keyboard if I would have known it was also compatible with iPad 9th generation. Anyway, I did not return the second keyboard (the one I received last night) after talking to an Apple technician this morning.


The keyboard works quite well with my new iPad. It performs similarly to the keyboard and trackpad of my MacBook Pro, and in addition it serves as a protective case.

May 12, 2022 12:54 AM in response to Former RayFromWayUpNorth

While speculative, Apple will almost certainly only publish compatibility information that they receive from the manufacturer of third-party accessories. As such, your question/observation should be directed squarely at Logitech.


Either way, you should always look to the manufacturer of an item to provide definitive information upon which you have any reliance - in this case, Logitech’s website.

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Am I receiving the correct Logitech Combo Touch for iPad 9th generation?

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