Apple TV app error code 118011

The Apple TV app on my Samsung Smart TV is not working.

I rebooted the tv and smart hub and I deleted the app.

But now I am not able to even install it again because I keep getting the error code 118011.

Please help!!!

Posted on May 14, 2022 8:02 PM

Similar questions

STARZ App quit working on Apple TV Box The STARZ App was working fine for a long time on my Apple TV box. All of a sudden it’s giving me an error code. I have STARZ through Cox Cable.
973 1
Apple TV error code 21104 Yesterday I subscribed to the Peacock Premier trial though my Apple TV 4K. Apple TV shows a valid Premier trial, but when I load the Peacock app I immediately get an error ‘There’s no information available for In-App Purchases. Try again later. 21104’. This error appears every time I open the Peacock app. I click ‘OK’ , then I go inside the Peacock app to my account and it shows that instead of the Premier plan I only have the Free plan. And if I choose to upgrade on the Peacock app to the Premier plan I get a message that I’m already subscribed. when I click on this ‘OK, a new drop down error appears I checked that I have the latest Apple TV software, I’ve restarted the Apple TV and also unplugged it and restarted, plus deleted and reinstalled the Peacock app. Typical problem solving steps. Since this happened yesterday with Peacock I checked my other Apple TV subscriptions. No issue with HBO max. I get the same 21104 error code with Disney+ but have no other problems with Disney+ and can watch all its shows. Maybe related or not, mid last month my Paramount app no longer plays shows. The app loads fine, I don’t get any error codes, but when I go to play a show there is just a spinning wheel that never ends. I called apple support and on their side valid subscriptions show for each of my problem apps. I reached out to Peacock and they only show the Free plan being in place.
1265 5
My Apple TV app on my TV has stopped working for several days now. When trying to download a movie or series episode it stops after a few seconds and I get an error message. My Apple TV app on my LG smart tv using xfinity provider has stopped downloading selected movies and series episodes. The download starts but stops after a few seconds an an error message is displayed.
1600 4

1 reply

May 15, 2022 2:10 PM in response to mewmix

Hi mewmix,

Thanks for coming to Apple Support Communities for help today.

This error code would be related to your Samsung TV.

We'd advise contacting their support here if the issue continues: Apple TV app is not working Samsung TV or projector.

Have a fantastic day!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple TV app error code 118011

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up