Wireless Carplay disconnects at the same place on my commute with new iPhone 13

Hello


I got a new iPhone 13 a few days ago, and I have noticed that wireless CarPlay disconnects at the same point on my daily commute each day. I drive this way everyday and this never happened when I had my old phone which was an iPhone 11.



Posted on May 31, 2022 11:11 AM

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Posted on Jan 7, 2023 12:57 PM

I have the exact same issue. In Cambridge, MA at Fresh Pond / Mt Auburn outside of Harvard Square- my 2022 Porsche Cayenne loses connection from my iPhone 14 Pro. Same spot, every time. Coming and going, either direction. I made Porsche replace the PCM computer module in the car this week ($8k) and Apple replaced my iPhone 14 Pro just this week as well. This morning the exact same thing, same location…music started to cut out then screen faded to black. Phone disconnects and nothing works.


In an attempt to isolate it, I turned Bluetooth and Wi-Fi off on my phone and engaged a phone call in each direction this morning and there were zero connectivity issues…phone calls were clear as day without interruption.


Then, I tried another test- put the phone into airplane mode (allowed the Bluetooth and Wi-Fi to remain active) and the cellular service was switched off…the issue DID happen again- music cut out and screen blacked out.


This is 100% an apple issue…it began with my iPhone 12 Pro after one of the updates last Spring (‘22). Prior to that my phones never had an issue in this vehicle or any other that I have owned over the past decade. Having replaced all of the hardware it is clear this is a software or Wi-Fi issue Apple has created.


really stinks having spent so much time and money replacing parts to realize this is Apple’s problem….

140 replies

May 1, 2023 7:06 AM in response to habitualscholar

As it is a place that causes the disconnect, it must be related to something special about that location, most likely either a cellular dead spot or a source of radio interference.


To troubleshoot it, is CarPlay connected via Bluetooth or cable? If Bluetooth, try switching to cable. Bluetooth operates in an unlicensed radio frequency band, and many other devices and services share that same radio frequency range. In particular, building security systems and traffic control systems such as “smart” traffic light systems all use that range. Also, if you are using the vehicle’s Wi-Fi connection, it also operates in that band.

May 25, 2023 10:37 AM in response to ky4wvu

I got the exact same issue, I thought I was going nuts, but yeah I know exactly where it will get disconnect (and I’m using wired Connection) and I have been in touch with costumer services and they always says nothing is wrong, and this is an issue only few people are having it. They won’t acknowledge that this is actually an issue that needs their attention!

someone said it is something with 5g connection, so I made an automated command to only connect 4g when CarPlay is enabled. Working pretty good so far, less disconnections.

Jun 1, 2023 10:53 AM in response to ky4wvu

I don’t think it’s the phone- my iPhone 11 does the very exact thing but I find it is getting much worse. I thought it was the carrier but I now think it is the ubiquity of Bluetooth devices & the increasing popularity with streaming which adds to interference along with more powerful routers. The solution: find some wired speakers for your car, that or wired headphones, however the latter is often illegal (we need to hear emergency vehicles when we’re driving).

Jul 15, 2023 12:38 PM in response to ky4wvu

I have a brand new iPhone 13 and I have the same problem. It also happened on my iPhone X when I went to a few locations it was disconnected and it disconnected every time in the same location so now I switch to Bluetooth before I get to that location and that seems to work then I turn the CarPlay back on once I’ve passed the area, it would sure be nice to know how to solve the problem permanently

Oct 23, 2023 11:01 AM in response to fffizzz

This also happens to me on I25 and Lincoln (between Cabelas and the Schwab campus). It happens on both of my cars, one is a Toyota and the other is an aftermarket Alpine ilx-507. I am convinced it is RF related. It is most likely interfering with the Wifi signal that carries Carplay. Fun fact: Bluetooth is only used for the initial handshake then you can actually turn it off and Carplay will still work.

Wireless Carplay disconnects at the same place on my commute with new iPhone 13

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