Wireless Carplay disconnects at the same place on my commute with new iPhone 13

Hello


I got a new iPhone 13 a few days ago, and I have noticed that wireless CarPlay disconnects at the same point on my daily commute each day. I drive this way everyday and this never happened when I had my old phone which was an iPhone 11.



Posted on May 31, 2022 11:11 AM

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Posted on Jan 7, 2023 12:57 PM

I have the exact same issue. In Cambridge, MA at Fresh Pond / Mt Auburn outside of Harvard Square- my 2022 Porsche Cayenne loses connection from my iPhone 14 Pro. Same spot, every time. Coming and going, either direction. I made Porsche replace the PCM computer module in the car this week ($8k) and Apple replaced my iPhone 14 Pro just this week as well. This morning the exact same thing, same location…music started to cut out then screen faded to black. Phone disconnects and nothing works.


In an attempt to isolate it, I turned Bluetooth and Wi-Fi off on my phone and engaged a phone call in each direction this morning and there were zero connectivity issues…phone calls were clear as day without interruption.


Then, I tried another test- put the phone into airplane mode (allowed the Bluetooth and Wi-Fi to remain active) and the cellular service was switched off…the issue DID happen again- music cut out and screen blacked out.


This is 100% an apple issue…it began with my iPhone 12 Pro after one of the updates last Spring (‘22). Prior to that my phones never had an issue in this vehicle or any other that I have owned over the past decade. Having replaced all of the hardware it is clear this is a software or Wi-Fi issue Apple has created.


really stinks having spent so much time and money replacing parts to realize this is Apple’s problem….

140 replies

Oct 24, 2023 8:29 AM in response to SamSadovnik

I don’t know that there’s a fix for this CarPlay disconnect thing, especially at the I25 Lincoln exit. I agree it’s some kind of RF either from the light rail or hospital or something in that specific area. Happens still with 15 pro and 2021 F150. One plus is it does seem to reconnect better now; not sure if that’s the new phone or new iOS

Nov 28, 2023 5:49 PM in response to ky4wvu

Same issue happens to me in Portland, OR on North Interstate Ave and North Tillamook St. There’s a cell tower near the intersection that I’ve always thought could be a factor. It happens in my 2022 Hyundai Santa Fe, and also happens when my wife uses her iPhone. Mode are Pro models but one an 11 and one a 14. The apple car play disconnects, the screen goes black and phone projection / apple car play cannot reconnect.

Apr 16, 2024 4:30 PM in response to ky4wvu

I know this is an apple community support however I thought everyone should know that I am having the same problem with Android Auto. There is a certain spot on a highway near the city I live that effects both Carplay and AA. I know this because my coworker use Apple and has complained about the same location and problem. The system cuts out and resets.

May 19, 2024 5:07 PM in response to ky4wvu

I think this is a microwave issue. A lot of cities are installing microwave in new buildings to reduce or eliminate infrastructure costs for internet. If you’ve ever been on a Bluetooth headset and started your home microwave, you may have lost signal. I don’t know the exact radio physics, but it’s a correlation I think should be investigated.

Jun 5, 2024 7:57 AM in response to ky4wvu

Happens to me as well. Bmw 2022. iPhone13 pro. So I bought the car nine months ago, everything was working perfectly but around two months ago apple carplay started to drop in certain spots. If it was connected back itself in a seconds or minutes I would not say a word! But to connect it back I have to perform weird procedure. I have to stop, turn off engine, leave the car, lock it, wait for a minute or two, and then when I get back into the car it connected back itself like nothing happened! Without this you can sit in the car for hours and do everything possible and impossible but it will not be connected back. First I thought it’s my phone issue. But with my son’s phone (also 13 pro) was exactly the same. I went to BMW. They gave me the loan car (2023 bmw) and no problem at all! I was driving it for two days same route. When I picked up my car from service it happened again on my way back home. I called BMW. They said to come back. I came, left my car again, new loan car didn’t have issues again. Yesterday they told me to pick up my car and said there’s nothing they can do!! Because it’s not a car, it’s applecarplay. My brain will explode. It’s really frustrating because nobody takes responsibility. And I can’t drive like this. I live in New York. So when it happens in the city - ok, I will park, leave the car and I have connection back loosing only 10 minutes of my day. But two weeks ago I was in trip to Baltimore. And it happened on that crazy multi level road so I didn’t know where to go. And I was in the car alone so I had to open my phone and look at it while driving. But it’s dangerous. The most idiotic thing that first complaints on this issue I saw in Internet were from 2021!! So it’s been almost four years and still no solution, just pointing on each other.

Wireless Carplay disconnects at the same place on my commute with new iPhone 13

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