Wireless Carplay disconnects at the same place on my commute with new iPhone 13

Hello


I got a new iPhone 13 a few days ago, and I have noticed that wireless CarPlay disconnects at the same point on my daily commute each day. I drive this way everyday and this never happened when I had my old phone which was an iPhone 11.



Posted on May 31, 2022 11:11 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 20, 2023 6:54 AM

[[SOLVED]]


For wireless apple car play disconnection, Go to:

General -> Cellular -> [your_phone_number] -> Voice and Data -> Select 4G or LTE


My issue is when I have 5G Auto or 5G On it was disconnecting all the time.


Apple, fix this issue. The issue is when 5G is on. And probably some interference with Bluetooth.


Hope this helps.

166 replies

Jan 17, 2023 8:53 AM in response to ky4wvu

Happens to me as well. There are two physical locations on my commute to work where this happens. Phone calls get transferred back to phone and I have to wait for 10 seconds for the phone to reconnect to the car. Super frustrating. I couldn't tell if it's my car or the phone, but it seems like so many different people are having this issue, that it cannot be the car. Might be a firmware version. Anyway, Apple, would appreciate if you could look into this. I am sure you already have tons of metadata on this. Positive many people here would volunteer granting you access to their metadata if necessary so you could isolate the bug and take care of it. Thanks!

Apr 5, 2023 3:01 PM in response to ky4wvu

I honestly gave up on CarPlay and now just using my wired connection with BMW software. It's a shame, but I no longer get annoyed when my calls are basically dropped or my music randomly stops. I couldn't figure out how to connect CarPay with the wire, it only gives me the option to do it wirelessly.


The wired connection with the BMW software works great. A few small annoyances but nothing as big as this problem. Cheers ya'll

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Wireless Carplay disconnects at the same place on my commute with new iPhone 13

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.